EvapolarReviews of evapolar.com

Purchased a unit from a dealer which unfortunately turned out to be faulty. I reached out to the evapolar team directly and Anthony got it replaced for me immediately under warranty with no hassles.

I ordered a cooler and was genuinely surprised at how well it works!! In this Australian heat, it’s exactly what I needed. I ran into an issue where I was sent the wrong cartridge, and the customer service team (particularly Anthony!) was so incredibly nice and helpful. It was fixed and a replacement was sent quickly. Thanks so much & I genuinely do recommend if your thinking about checking it out!

I approached the customer service team, via email, when I had an issue with my new evaChill unit. They responded within a or two and were extremely helpful and worked to resolve my issue very quickly. Once the solution was decided it was a matter of days before it was actioned. Very happy with the over all response and timeliness.

Bought the EvaSmart, couldn’t get it to connect to the app. Emailed customer service one day after it arrived asking for a refund as I only wanted the smart cooler so I could use it with the app. They emailed me back 13 days after I contacted them, purposely dragging out the 14 day return window. They did say I could return it passed the 14 day window but haven’t confirmed if they’ll refund me passed that date. I also haven’t received a response since, it’s been 19 days since they replied and they still haven’t given me a return address.

I purchased an evapolar, and as normal took a screenshot of my customer order, good thing as no invoice sent. I contacted them via contact page and email requesting invoice, no response. Product arrived and worked for 6 minutes, then failed , engine just stopped. Contacted them again 4 times regarding refund via website contact page to eventually receive a response, they needed my order number to proceed, if I hadn’t taken screenshot, I wouldn’t have the order number. Was given address to return item, as it was close to my work I decided to deliver myself, they gave me an incorrect address for the courier partner that hadn’t been in use for nearly 12 months. Managed to find the correct address myself, notified evapolar , now waiting waiting waiting , without Hope mind you, for a refund I don’t expect to arrive. This company should not be in business, and I recommend you do not purchase their products. Scam alert. Update , after notifying evapolar that I had returned the product, only then did they inform me that there was no record of my customer order number, keep in mind that it was a screen shot, not written down, zero room for error. I know I will never receive a refund. This Russian based company thrives on running people around in circles until they lose steam and give up trying to receive what they rightfully should. I’m glad I only purchased 1 and was not scammed any further than that.

Product malfunctioned after only a couple months of use (purchased 4/30/2024 and put into service for about two months.) On 8/15/2024 I contacted their customer service for a warranty replacement (warranty is supposed to be 1 year standard and up to 2 years when registered) via email, chat, and online submission (71514, 71580, 71611) via their website. To date, I have had zero response from Evapolar. Based on the product failing and total lack of support/follow-up from Evapolar, I would highly suggest avoiding making any purchases from this company.

App funktioniert überhaupt nicht. kein login möglich. passwort reset auch nicht. das gerät kühlt...immerhin.

Product stopped working after 3 weeks. Their customer service I'd appalling, I was sending emails every couple days for an entire month with no response. Not a single phone number u can ring on the website. Ended up having to dispute it with my bank to get my money back. Do not buy from here...