Customer
Excellent quality
Product was even better than picture. Packaged well and delivery guy was pleasant and accommodating.
Part of the Collectic Home retail operation based in Austin, TX, Eurway.com is ready to serve you with a wide selection of innovative products. Eurway is exclusively online which broadens our product offerings by adding hundreds of resources and thousands of additional products. You'll find an expanded selection of upholstered seating, office furniture, lighting products — all the newest design innovations that made Eurway a furniture business icon.Great deals can be had on Eurway.com merchandise returns and scratch-and-dent items found at our Austin Fulfillment Center.
Eurway.com (eurway.com) has 153 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Customer
Product was even better than picture. Packaged well and delivery guy was pleasant and accommodating.
Customer Erick R.
Good selection.
Vic O.
I bought a fairly large desk that arrived attached to a wooden pallet with a wooden frame securing it to the pallet. The delivery driver brought the desk to the door of the office building where I worked, but that was it. I had to dismantle the wooden frame and pallet and discard it myself. I managed to get the (fairly heavy) desk into my office with some difficulty. More of an ordeal than I am used to with product deliveries.
Response from Eurway.comFeb 13, 2016
We're sorry for your frustration. Shipping large, bulky and fragile items like furniture is challenging. Happily, the desk arrived damage-free and we hope you are enjoying it!
Paul
It took 5 months to get my order. They called to tell me 3 months into the order that they couldn't fulfill the my original request and I had to pick another fabric or wait another 3 months before they could fulfill my order. Once the order was complete they called to tell me that that they were inspecting the order and shipping it out. When I received the order one of the legs on the chair were bent. They acknowledged this in an email to me. I sent them a picture of the bent leg and have never heard back from them. Let's not even talk about the delivery company that woudl only schedule an 8 hour window with only a 30 minute call ahead notice that basically takes up your hold day. I would not order from this company again......
Response from Eurway.comFeb 13, 2016
Thanks for your review. Your criticisms help us become a better company and serve to point out areas we can improve upon, especially relative to communications. Your chairs were custom made in Canada, manufactured to specifications for paint finish and upholstery. As our site notes, normal delivery time is 5 - 7 weeks. Your order was delayed firstly due to a purchasing oversight in our office, secondly due to the specified fabric being back-ordered; you chose a substitute and we re-ordered them. Indeed, we FAR exceeded the target for your order and for this we apologize. We're also sorry for your experience with the freight company as their dispatcher apparently did not follow our instructions relative to delivery windows. We immediately shipped you a new chair from stock to replace the damaged one. We hope you will ultimately be happy with your purchase and that your chairs look great in your home; they have an unprecedented 10-year factory warranty against manufacturing defects.
Customer
I was looking for a desk for a home office for my husband. I needed something thats good quality , sturdy and classy . This desk is everything I was looking for . We were a little woried to shop online and afraid about any damages that might happen through out the delivery process but it was very well packed and it came in perfect shape . The delivery was much faster than what we expected and we got nottified day ahead prior to delivery with the time frame window when to expect the driver . Overall very happy and I hope my review is helpfull to others !
Response from Eurway.comFeb 8, 2016
Thank you for your kind words. We are SO happy that you and your husband love your desk. Thanks for shopping with us!
Greg W.
Received all products as expected and assembly was easy. I have more items to order.
Perry J.
Good communication and great product. Desk is beautiful, arrived on time and well packed. Great value.
Burleigh B.
It's the most comfortable chair I have every purchased