Customer
Almost 2 months & still waiting
I don't think I would ever receive my order unless I followed up. I had to ask why I hadn't received it 2 times, which seemed to initiate some action from them. The piece was in stock, not back ordered, I am not sure why all the delays.
Response from Eurway.comJan 10, 2015
I'm very sorry that this was your experience with this order. There is no excuse for our unacceptable performance, but there is an explanation why this order was "snake-bit". We were told by the manufacturer that this item was back-ordered and would not be shipped to us for a few weeks. It turns out that we actually HAD the product, right in our own warehouse, but its packaging was mis-marked as a different item. When we ultimately discovered our mistake, we finally got the product underway, but the various November and December holidays didn't help expedite the shipping. Again, we are sorry this happened and we hope you'll give us another chance to show you much better customer service. Greg Greeson CEO eurway.com


