Eureka ErgonomicReviews of eurekaergonomic.com

I recently purchased a chair from Eureka Ergonomic and overall, I’m very happy with it! The chair arrived on time and was easy to assemble. I did run into a couple of minor issues during setup, which honestly may have been user error, but I reached out to their customer service and they were fantastic—friendly, responsive, and quick to help me resolve everything. Great experience from start to finish, and the chair itself is comfortable and well made.

I had a ton of product questions and the customer service I experienced from Armand was premiere.

Chair was as advertised and on time. I did have a problem with the back tilt not holding, but after a quick call to service and a suggestion for a very minor adjustment, all is perfect. How a business handles problems can make or break a client's experience. Angie jumped right on my problem and made sure I was a satisfied customer. Well done.

My experience has been stellar. I ordered a standing desk from Eureka back in 2022, no issues or problems until my cat decided to chew one of the wires. It wasn't a super important wire, it was specifically for the LED's on the desk itself, but still I would rather have working LED lights than not. After reaching out to customer support all they needed was confirmation from the user manual on exactly which wire (as they are not named or labeled), pay a small fee for shipping, and next thing you know I have a brand new wire. Painless, easy, and quick on top of it all. The only delay was me not seeing their replies on time, if I had seen the emails sooner I probably would have gotten the part a lot sooner because as soon as I submitted the payment I got the part the next day.

I had a question about a potential purchase and was answered in a timely manner and was answered with info from the product install guide verifying the answer given. Awesome

I have had a fantastic experience with this company. Their team is professional, friendly, and always goes the extra mile to ensure customer satisfaction. The quality of their product and services exceeded my expectation, I would highly recommend them to anyone looking for reliability. Service.

When I first got this chair, I was a little doubtful if it would be as comfy as the mesh backed, high tech-looking chairs out there for similar price, but once I put my butt in my seat, I was surprised at how comfortable it was! I have been dealing with lower back issues (dessicated disc), and the lumbar support fit my back very snugly (and the upper back support is just fine [despite the chair saying it's for people 4'11"-5'9" {I'm 5'11"}] and the seat is super comfy). I had a good experience with customer service as well (shout-out Erika) when I found the seat cushion got slightly crushed by normal use in the first week. They promptly sent me a brand new seat cushion replacement within a week. Be aware: -the seat height adjustment is rather small, from 17.5" -20" (measured from floor to where you butt will sit). Their website says it's 18.7"-21.06". At its max height, my arms are a little lower than I'd like for my computer keyboard at work, but I don't notice it much. -The arm rests are approx 8" up from the top of the seat cushion and not adjustable up and down (they are left and right). This height works fine though for my arm placement.

What a nightmare! Placed a large order and they flagged it as fraudulent because apparently my IP address came from a town nearby, vs my mailing address. Like I had any control over it. Then, dealing with their customer service. What a joke - they couldn't get inventory availability for almost a week. After wasting who knows how many hours trying to jump through hoops to get the info verified, being told it's been released for shipping... they said they couldn't verify my payment. Meanwhile, money was taken out of my account. Imagine this: fraudulent 12 piece order, being shipped to residence? What kind of dumb criminal would do that? Literally: take my money. EE: durrrr... Now I'm waiting for my refund, which I'm sure will take ages. But looks like I dodged a bullet here - I cannot imagine how terrible their "customer service" would have been if I had an actual product issues.