Eureka ErgonomicReviews of eurekaergonomic.com

The Serene chair has a lot going for it: the materials feel premium, the build quality is solid, and it looks fantastic in an office. Unfortunately, the fixed armrests are so poorly positioned for my height that they're essentially useless. As a result, a key ergonomic feature of the chair fails completely for me, which significantly reduces the chair's practical value. What disappointed me even more was the customer service. After reaching out to explain the issue, the response I received was essentially: "Too bad, there's nothing we can do for you." No real concern about the experience of a customer who spent nearly $1,000 on the product. Good quality and great aesthetics, but poor ergonomics and an even poorer customer experience. Had the company shown some willingness to help, my review would have been much more positive.

I bought the Eureka Ergonomic standing desk last December. After building the desk, I noticed discoloration in the wood 'veneer' and asked for a replacement. Rather than a replacement, they offered to give a 50% discount. Now less than a year later, the edge of the desk where I sit is wearing away exposing particle board... They were going to send me a replacement but reversed their decision when they realized they already discounted the desk by 50%. The quality of the wood is poor and they don't stand behind their product. I.filed a complaint with the BBB. Stay away!

The company's customer service is terrible. My desk was held up with a "security issue" that their poorly written emails struggled to clarify. I have spent several days (because the agents' response time is long) dealing in an email back and forth, and they never seemed to be able to clearly explain what they needed. I'm not sure the agents speak English very well. I want the very unique desk that Eureka sells, but I will never risk trying to buy a product from this company again.

I brought their 42 inch desk and when assembling it, we noticed that that there were no screw holes for both sides drilled into the supports of the desk which are to attach the left leg to the desk. I contacted their support and they beat around the bush, asking for pictures of all sizes, including pictures of the instruction manual (which I had already provided in the initial email) before brushing me off. I managed to get it together, but because of the lack of screws on the left leg, the desk is lacking the proper support. It's a nice desk, well put together, manufactured and the RGB embedded in the glass is fantastic. The desk gets 5 stars. It's their customer service which gets 2. Edit: Customer service for back to me and sent a new desk free of charge.

I had received notice that my desk will be arriving on 8/29 via FedEx. The package arrived at my doorstep and upon opening it, I discovered it was only the desk legs and motor. NO DESKTOP!! I called customer service and they said they will provide a status in 24 hours. I received a communication the following day indicating that the desktop will be shipped by a different logistics company and they will provide a status. This company did not pick up the desk from Eureka until 8/31 and had to call me to schedule an appointment for delivery, and their first availability was not until 9/7. Eureka needs to do a better job communicating their shipments info to their customers! Also, if you have failed the customer in the initial shipment, you probably should prioritize the corrected shipment and not have them wait another week.