Trinity B.
Worst delivery service I've every…
Worst delivery service I've every experienced in my life. The dlivery team they use was literally at my building but would not listen to instructions about pulling up to the loading dock to complete the delivery. They DID NOT understand english and tried to make it seem like it was our fault they couldn't understand simple instructions. They ended up leaving without dropping off our package.
Response from Eureka ErgonomicJan 3, 2026
Hi Trinity, Thank you for taking the time to share your experience. We’re truly sorry for the frustration and inconvenience this delivery caused. After reviewing the delivery records and speaking directly with the carrier, we understand that the delivery team contacted you approximately 30 minutes prior to arrival. During that call, the delivery location was redirected to a different street, and the team proceeded based on that instruction. Subsequently, they were asked to return to the original address; however, due to route and scheduling constraints, they were unable to do so at that time. We understand how upsetting it is when a delivery does not go as planned, especially when time and coordination are involved. While this appears to have been a situation caused by conflicting instructions rather than intent or effort, that does not lessen the inconvenience you experienced. This matter has been escalated with the carrier’s hub management for internal review to help prevent similar issues in the future. Our customer support team is also available and would be glad to assist directly with next steps or resolution options. We appreciate your feedback, as it always helps us and our partners improve. Kind regards, Eureka Ergonomic Customer Support Team