Eureka ErgonomicEureka Ergonomic®, founded in California, USA, is an established furniture company that designs and manufactures all categories of furniture and household items that are comfortable, ergonomically-conscious, and environmentally-friendly. We are committed to delivering tasteful, inspiring statement pieces that convey great aesthetics and your unique personality.
Eureka Ergonomic (eurekaergonomic.com) has 162 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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GJD
THIS PRODUCT IS SO EXCELLENT THAT I PURCHASED ANOTHER ONE AFTER I SET THE FIRST ONE UP! CLEAR AND EASY INSTRUCTIONS AS WELL! WHICH SEEMS TO BE RARELY THE CASE WITH ITEMS SUCH AS THIS (WHERE ASSEMBLING IS REQUIRED, ETC.) FINALLY, SOMEONE GOT IT RIGHT! SHOWS CLEARLY HOW TO ASSEMBLE EVERY PART. THANK YOU, ENGINEERS OF THIS COMPANY! :)
Josh G.
First, I would like to say that I really love the quality of Eureka products. That said when I needed help with my desk, Arnold from customer service so incredibly helpful. He replied quickly, came up with solutions easily, and made sure to follow up with me each step of the way. It has been so long since I’ve experience such a high caliber of customer service. I can say with confidence that you are truly getting your money’s worth when you buy Eureka product. Not only are the product high quality, their customer support is too.
Mac B.
Absolutely love the Ark 63x29 standing desk. It has greatly improved my work-from-home days!
Jessica L.
BEWARE!!! DO NOT BUT FROM THIS COMPANY!!!! I ordered brown leather chairs and received bright orange chairs. And it’s not just me being picky. The chairs match an orange shop vac, and five people who saw them thought I intentionally ordered orange. Even the customer service agent I spoke with saw the picture and agreed they are orange. They aren’t even close to brown, and I’m fairly certain they aren’t real leather as described. Despite the truly awful chairs, AND having to email and call for three days to finally get ahold of someone, I have kept my cool and been kind and respectful, only to be met with gaslighting and corporate greed. After repeated emails pointing out that this was not just a matter of me changing my mind but that I essentially received incorrect items, and that I should not be responsible because of their mistakes, they extended a “gesture of goodwill” and agreed to waive the $425 return shipping cost if I pay the “minimum 25% restocking fee”. Assuming they only withhold the minimum (which based on my experience thus far seems extremely unlikely) that’s $400. Which means instead of the initial $825 return fees, they’re now graciously *eyeroll* allowing me to only pay $400 (at least) because of THEIR DECEIT AND MISREPRESENTATION. So I either keep the hideous orange chairs and am out $1600. Or return them and am out $400 with nothing to show for it except a week’s worth of frustration. This has by far been one of the worst purchases and customer service experiences. Avoid this company at all costs.
Response from Eureka ErgonomicApr 14, 2024
Dear Jessica, We acknowledge your latest review and regret any dissatisfaction caused. Eureka Ergonomic has addressed your concerns with a full refund and waived fees. We remain dedicated to clarity and customer satisfaction. Our changes in product descriptions are a direct result of your feedback to enhance the accuracy for all customers. Best regards, Eureka Ergonomic
Review
The company's customer service is terrible. My desk was held up with a "security issue" that their poorly written emails struggled to clarify. I have spent several days (because the agents' response time is long) dealing in an email back and forth, and they never seemed to be able to clearly explain what they needed. I'm not sure the agents speak English very well. I want the very unique desk that Eureka sells, but I will never risk trying to buy a product from this company again.
Response from Eureka ErgonomicApr 1, 2024
Dear customer, Thank you for taking the time to share your feedback with us on Trustpilot. We are deeply sorry to hear about your recent experience with our customer service team regarding the purchase of your desk. At Eureka, we strive to provide not just unique and high-quality products, but also exceptional customer service, and it's clear we fell short in your case. We understand how frustrating it must have been to face delays and communication issues, especially when it involved a security concern that wasn't adequately explained. Ensuring our customers feel confident and informed throughout their purchasing process is a priority, and we regret any inconvenience and confusion you experienced. We are taking your feedback very seriously and are in the process of reviewing our customer service protocols, including the training of our agents, to ensure they are equipped to communicate clearly and effectively, especially when it comes to addressing our customers' concerns promptly and accurately. We would love the opportunity to rectify this situation and earn back your trust. Could you please contact us directly at [email protected] with your order details? We are committed to resolving the issue with your desk and any misunderstandings as swiftly as possible. Additionally, we want to ensure that you can enjoy the unique desk that caught your eye without any further hassle. Again, we are truly sorry for the experience you've had, and we appreciate you bringing this to our attention. We hope to speak with you soon and work towards a resolution that exceeds your expectations.
Emanuel C.
I brought their 42 inch desk and when assembling it, we noticed that that there were no screw holes for both sides drilled into the supports of the desk which are to attach the left leg to the desk. I contacted their support and they beat around the bush, asking for pictures of all sizes, including pictures of the instruction manual (which I had already provided in the initial email) before brushing me off. I managed to get it together, but because of the lack of screws on the left leg, the desk is lacking the proper support. It's a nice desk, well put together, manufactured and the RGB embedded in the glass is fantastic. The desk gets 5 stars. It's their customer service which gets 2. Edit: Customer service for back to me and sent a new desk free of charge.
Marsha
I am starting to think the positive reviews are fake. My experience is nowhere near of those positive reviews. I never submitted a review in my life but felt compelled to warn others. I received a chair I paid $199 for as a Christmas gift for my son. It was missing an arm and I have called at least 8 times and left messages with no response. All I am asking for is a left arm not a whole chair. I even emailed with a picture of the chair with left missing arm and the response was they could not view the photo. I have never had any issue with any company or people having trouble viewing a photo attachment I have sent. This is a lame excuse not to take care of an issue caused by their own company. Why ship a chair with a missing arm in the first place and who on earth would cheat a company for a missing left arm. I'm not going on to eBay to make a profit selling one left arm of a Eureka chair. Just send me what I paid for, I paid for a whole chair. Send me the missing left arm. This is a busy time of year but it is no excuse, it has been 10 days with nobody reaching out to me for a resolution. A business needs customer service that's reliable especially if said business messes up.
Steven C.
POOR customer service Chair base squeaking while reclining NO response to multiple emails, messages and calls for support
