I recently purchased this ice maker from Amazon, and after about two months it started having some issues. I reached out to customer service and they responded quickly and were very helpful. They arranged a replacement right away, and the new ice maker has been working perfectly so far. I really appreciate the great customer support, especially Sarah, for resolving my issue so efficiently.
Response from euhomy.comMay 2, 2026
Dear rawan,
Thank you so much for taking the time to share your experience with us.
We are truly sorry to hear that your first ice maker started having issues after two months, but we are very glad that our customer service team was able to assist you quickly and effectively.
It's wonderful to know that the replacement unit has been working perfectly for you. Your satisfaction is our top priority, and we always strive to stand behind our products and support our customers every step of the way.
Thank you again for choosing Euhomy. Enjoy your ice maker!
Euhomy Support Team
GI
Gio
Great Customer Support
Quick responses and customer support was very helpful in addressing my concerns.
Response from euhomy.comApr 29, 2026
Dear Gio,
Thank you so much for your sharing!
We're truly delighted to hear that you had a great experience with our customer support team and that we were able to address your concerns quickly and helpfully.
Your satisfaction means the world to us, and words like yours encourage us to keep doing our best for every customer.
Wishing you continued great ice-making experiences!
Euhomy Support Team
DB
dena B.
it is pretty quite I love it
it is pretty quite I love it
Response from euhomy.comApr 28, 2026
Dear Dena,
We truly appreciate it!
We're delighted to hear that you love your ice maker and find it nice and quiet. A peaceful kitchen (and great ice) is exactly what we want for every customer.
Thank you again for choosing Euhomy – enjoy your ice!
Euhomy Support Team
MM
Mark M.
Worth the purchase
This is an excellent choice for the price. We own 9 of them for our small business. We purchased our first ones about 1 year ago and they perform as expected 99% of the time. Some quirky things happen with the electronics, but that is expected with electronics. The Bluetooth is a great way to manage each one. My only negative comment is the handle. Whoever was in-charge of designing the handle needs to be on bathroom duty. If the coolers are loaded with any weight, the handle is very fragile.
Overall, we are quite pleased with the coolers. We needed to call customer service one time and they were responsive, friendly and helpful when finding a solution. I recommend this product.
Response from euhomy.comApr 24, 2026
Dear Mark,
Thank you so much for taking the time to share this！
We are truly honored that you now own 9 of our units, and that they have performed as expected 99% of the time over the past year. Hearing feedback from business users like you means a great deal to us, as it shows real reliability over time.
When the cooler is loaded with weight, the handle should be more durable. Please rest assured that we have shared your feedback with our product design team for future improvements.
It is also great to hear that our customer service team was responsive, friendly, and helpful when you reached out. That is exactly the experience we want for every customer.
Thank you for your continued support.
Euhomy Support Team
MO
Momofthree
Doesn't match the Hype.
The machine is just (alright) it doesn't match the hype. The nuggets do not form as nugget ice; instead they're square shaped. It stops a lot because it often believes that the basket is full, so I feel like I'm babysitting the machine throughout the day. I take ice very seriously, I eat it everyday, throughout the day, so it has to be near perfection. However, considering the price of this machine? It is what it is.
Response from euhomy.comApr 24, 2026
Dear Customer,
We are truly sorry that the machine didn’t live up to your expectations, especially knowing how seriously you take your ice. That is not the experience we want for you.
Please know that we provide 1-year warranty. Could you please reach out to our customer support team directly at [email protected]? We would really like to take a closer look at your unit. There may be an issue with the ice-full sensor, and we want to help – whether that means troubleshooting, a replacement, or another solution.
We appreciate you giving us the chance to make things right.
Euhomy Support Team
BC
Billy C.
Product doesn't last
I’m really disappointed and honestly feel obligated to warn others before they make the same mistake I did.
I purchased the 24 inch under counter refrigerator expecting it to last for years, not just over a year. Unfortunately, it completely stopped working after only 14 months—barely past the warranty period. When I reached out to the company, they refused to take any responsibility or offer any meaningful solution simply because the warranty had expired.
What’s frustrating isn’t just the failure itself—it’s how quickly the company distanced itself from the problem. A major appliance like a refrigerator shouldn’t fail this soon, and a company that stands behind its products would at least try to help in some way. Instead, I was left with a broken appliance and no support.
If you’re considering buying from this brand, I strongly suggest you think twice. A slightly lower price isn’t worth it if the product doesn’t last and the company won’t stand behind it when something goes wrong.
Buyers beware.
UPDATE:
I was offered a 15% discount to buy a new unit. I understand they’re trying to present the 15% discount as a goodwill gesture, in reality, it doesn’t meaningfully resolve the issue. Offering a small discount on another unit—after one already failed just outside the warranty period—doesn’t inspire confidence, especially when similar pricing is readily available elsewhere without the added frustration I’ve experienced (Amazon $699). The 15% discount would be $20 off of Amzon's price for their product.
What’s most concerning is the expectation that I should invest in another unit from the same brand after this experience, without any stronger assurance or support. The issue isn’t just the failure itself, but how it’s being handled. A product like this should last significantly longer than 14 months, and the current offer doesn’t reflect that level of accountability.
I was hoping for a resolution that demonstrated a genuine commitment to customer satisfaction and product reliability. At this point, I don’t feel that’s being met and it is time to move on. Again, BUYER BEWARE!!
******Update: I am happy to report that Euhomy reached out to me and replaced my broken refrigerator with a refurbished refrigerator, despite the warranty expiring on my previous unit. The regrigerator looks and works great and I am very happy with Euhomy standing behind their product and sending me the refurbished product. Thank you!
Response from euhomy.comApr 23, 2026
Dear Billy,
Thank you for sharing your experience, and I’m truly sorry to hear that your refrigerator stopped working, Please know that we have been following your case closely. We apologize. It is never our intention to distance ourselves from our customers; rather, we want to ensure every user feels valued and supported.
I want you to know that we’ve carefully reviewed your case. While the warranty period has technically ended, we take your feedback very seriously and would like the opportunity to make things right for you.
We are committed to making this right and would appreciate the opportunity to provide a more meaningful solution. As discussed in our direct correspondence, we have already shared your feedback with our Quality Management team to investigate this failure and are preparing a specialized assistance plan for you.
We truly value the loyalty you’ve shown our brand in the past, and we are determined to regain your trust. Please check your inbox for our latest message so we can move forward with a resolution together.
We appreciate you giving us the chance to resolve this issue. Our goal is to ensure every customer feels supported, not frustrated, especially when a product doesn’t perform as expected.
Thank you again for your honesty, and we hope to turn your experience around.
Euhomy Support Team
SC
Scott
Smooth transaction
Smooth transaction, quick delivery and works great
Response from euhomy.comApr 20, 2026
Dear Scott,
Thank you so much!
We’re delighted to hear that you experienced a smooth transaction, quick delivery, and that the product works great for you. Your satisfaction means a lot to us.
Thank you again for choosing Euhomy. Wishing you all the best!
Euhomy Support Team
KU
Kurtis
I have had my ice maker for about 2…
I have had my ice maker for about 2 weeks and it’s working good, but it’s louder than expected. It’s definitely louder than other ice makers I have had in the past.
Response from euhomy.comApr 19, 2026
Dear Kurtis,
Thank you for sharing your experience with our ice maker. We’re glad to hear it’s performing well and providing the ice you need!
However, I’m truly sorry to learn that it’s louder than you expected, and that’s not the level of quiet performance we want you to have.
Please know that your ice maker comes with a one-year warranty. We’d love the chance to help improve the situation. Could you please reach out to our customer support team at [email protected]? They will be able to look into the noise issue, provide troubleshooting steps, or arrange further support as needed.
Thank you again for your honest words– it truly helps us get better. We look forward to assisting you.
Euhomy Support Team
