Educational Testing ServiceReviews of ets.org

Shameful company. This whole test business is a massive scam, draining huge amounts of money for an extremely poor service. I sincerely hope universities around the world will quickly stop requiring us to take part in this unacceptable rip-off. There are better ways to evaluate someone's language skills than this scam.

Terrible service. Paid well over 300 usd for a test, internet based, and something went wrong with the log in. I expected this and contacted ETS/TOEFL beforehand, which didn’t give me any help. Luckily I got in contact with the customer service of ProctorU (in charge of the platform where the test is taken) the minute I figured out that there was something wrong, and they managed to help me within the 15 minutes you have to get a successful log in. When contacting ETS customer service about this later, they have by no means acted helpful or given any explanation. For the price of their services, this is unacceptable in my view. It could be counted as taking advantage of exposed individuals (many who take the test are looking for a better future; at a college or workplace in another country). And just to make it clear; this review was in no way impacted by the final results of my test

I took the Toefl Home Edition Test. After two hours there was a break and I had to go on toilette. There was no possibility to chat with an proctor or to talk with someone to ask so I had to go. When I came back they just kicked me out without any statement and possibility to explain. 260$ were away and since three weeks they don`t take response to my mails. Take other serious tests like Duolingo. They´re not disorganized and expensive like TOEFL. Rip-off artists!!

Their customer service is horrible and their delivery of score report lacks a tracking number. I didn't receive my paper score report after I waited for it over 2 months and I had to contact the customer service to ask them to send another copy. What's worse is that the paper score report is not official report that I can use it to apply for univeristies by myself. The official report can only be sent to the university only via post by ETS, which takes longer delivery time and could cost the test taker extra money if the universities which you want to apply for is not in the ETS designation list or lacks institution code in their online system. I have asked clear questions in this regard over 10 times with the customer service in order to make sure if they can send my official report via E-mail or if I have to pay for the extra postal delivery of my official report. BUT they cannot answer these direct and simple questions correctly and some of them even asked me to call their service phone number in the US or transfered my case to the professional group who has to take 7-10 business days to handle my case even if I had already told them I am outside the US and my questions are urgent to be solved! In the end, I was lucky enough to receive a clear reply from their customer service responsible for Germany area and my univeristy can accept my online score report! This whole experience with the TOEFL customer service absolutely sucks! Besides, the free delivery of the official report can only be applied before you take the test. How can the test taker make sure that their score would meet the requirement of the univerities in which they are interested before they take the test? And this free service is only limited for the univerisities who have their codes in the ETS system. If the universities lack the code, the test taker has to fax or send the format by post to the US with paying extra money for this delivery sevice! The way that TOEFL offers this delivery service obviously reveals that they are money-making machine. Furthermore, they are the running dog of China because Taiwan is categorized as China in the colums of the nationality of the test taker. Even though the fee of TOEFL exam is cheaper than IELTS, I won't take TOEFL exam next time!

The TOEFL Home Edition is very poorly organized. My test was cancelled during the break and I was given no explanation at all. For a week customer service was not even able to find my test in their system. Then I was told it would take two to four weeks to review it. As my application date is soon, the whole test is becoming worthless for me. I was told that I am "free to book a new test and pay for it again". The customer service is very poor and unhelpful - as one would expect it from a company that has a monopoly in this sector. I am not even able to choose a different company as the University I am applying to only accepts TOEFL. This market should get regulated by lawmakers.

The worst service ever. I will never ever use ETS's service again.

TOEFL Home Edition is not working!!! This is cheating. Do not trust it! I watched my son during the exam. We have cams in the room. The exam was interrupted by the ETS system browser claiming a "security issue" mentioning that my son was using the mobile during the technical break. Liers, he was not using his phone. After 4-10 weeks of waiting, ETS has accused him of cheating with strange documentation provided to the underaged person without any legal rights to do that.

Being in contact with the customer service ist just frustrating because they DO NOT UNDERSTAND the problem and keep sending the exact same answers which do not help in any way!