Educational Testing ServiceReviews of ets.org

Please people DO NOT take the test at home. I paid in january a lot of money 285$ and i did not have any chance to reach my test session ! Why ? because they cancelled it together with something called ProctorU in charge to "make your test safe", please read the comments from people on Facebook, instagram but also trustpilot. This test is a scam, they will take your money once they have it you won't have any chance to get the test. WORST EXPERIENCE AND SERVICE EVER.

This is the worst company for testing. They just want money and more money, they do not care about the people who just want to study and have a better future.

Do N-O-T take TOEFL ETS home test edition. I had tested twice in class before covid19, and got the score I wanted. Unfortunately two years had passed and my exam had expired. I needed to take the exam during this pandemic. I paid 280 dollar, set a time and got prepared to take the test. When the time came, I had found out that a notebook is not allowed, and only a white board is allowed. All my attempts to explain that my notebook is empty, that it was not explained in any of their emails or videos was for vein. I was not allowed to test. I called them and they promised to give me a refund in 5 days. However, I had never received it, I called them again and they simply lied to me and told me I didn't have an ID card (which is clearly not true). Shame on ETS, I truly expected an American company to conduct business with dignity.

ETS is about the worst company you can work with. Their customer service is way below par. Do not get me started on their refund policy. I have contacted them by email and all they do is keep me hanging and ghost me. I do not even get the automated email replies anymore!

I would like to start saying that in my case is 0 stars for ETS. My exam was the 8th of December, after many many hours of study and paying a lot of money for a teacher. I did 4 practice test (paying each 45usd a lot of money) and with successful scores in all of them. The day of the exam,the Proctor from ProctorU started talking to me in the middle of the exam repeatedly so I was unable to hear the listening section - two voices at the same time - and my score in just that section was horrible. horrible enough to ruin my overall score. ETS told me that between 7 to 14 days I was going to receive a response for my complaint, which I submitted immediately. I received the response 45 days after and they are saying that they wont consider my case because I received the scores and I didn't reject ¿? Is this a joke? So how it works is that you pay 260usd + 180usd to do an exam with someone talking to you and you cant reschedule or receive a voucher because you require the score report (which is made by a computer with no cost) I dont know where to complain about this, so if someone can help me please let me know. I consider that ETS has taken a lot of advantages and this is a ridiculous business, I would like to call all universities to reconsider this exam requirement!

Crooks who just take advantage of their monopoly. A crazy price of $ 265 but that's not enough, ETS are the kings of hidden costs. If you want to reschedule, $ 60, if you want to cancel they will only refund half, you lose $ 132,5. If you want your copies $ 80 if you want a paper certificate $ 35. A money machine that makes it look like an organization, go your way and go to Cambridge.

I had a problem with my test, so I wrote to ETS addressing the incident. It took a full week for them to acknowledge that they received my email. Then it took another week for them to say that they were creating an incident report. I never heard back after that. I called ETS a month after taking the test because I still had not heard back from them. I waited on hold for 45 minutes until I finally got to speak to a representative who kept putting me back on hold because he did not know how to help me and had to ask his manager. At the end up of the call I was told that I would receive an email from them later that same day and they would push the incident report to top priority. I did not get the email later that day. When I finally did receive the email, it said that they could not issue me a retest nor a refund, citing inaccurate information. I then called ETS again to further address the issue. I immediately asked to speak to a manager because I knew the representative would be unable to help me. I was not transferred to a manager. Rather, I was put on hold for 10 minutes before the representative came back and told me that I would have to call back tomorrow to speak to the person who sent me the email. I never asked to speak to that person, so I asked again to speak to a manager. I was put on hold again and then told that I could not speak to manager. My issue still has not been resolved and I still have not been able to speak to someone who knows how to help me with it.

I wish I read some of this before I actually wasted my time and money on them. Just add me up to list of victims of this viscous business. So, with that being said, I won't waste more time on details of how terrible they were with me, not even as a customer to their business, but as a human being that should have been treated with some respect or common decency than what they did to me. I already wasted more than two months, more then couple of hundreds dollars, and more importantly my chance for a better career and life to try applying for a university that had them as one of the requirements of the application which of course I missed its deadlines just because of the incompetency of this ETS. This is why if there is anyone from ETS would like to respond to this complaint/review of mine here, I would be more than happy to provide my contact information, before I sue them in Small Claims Court. Please don't do my mistake and stay away from this ETS by any mean possible, even if you have to work as a janitor.