Ethan AllenReviews of ethanallen.com

I had a delivery done about a couple weeks ago and the same delivery team came to my house a few months ago as well. The driver stunk really bad of marijuana. The first time he came to my house my wife was there, this time I was there and witnessed it myself. I didn’t get his name and his truck had no logos on it but I did manage to get his plates. It was AZ8779. I will also be filing this with the police.

We paid for 4600 dollars for sofa bed. But it is broken for only three times uses. They don’t have any warranty. They said replace the inner mattress is 300 dollars. But it doesn’t come with warranty. The quality is poor.

I went into Ethan Allen early this year. Probably February 2023.I went there because I thought they were one of the best companies to get quality furniture. I was looking for a genuine leather sectional. I picked out a somewhat rustic looking beautiful leather, with graining and an aged look to blend with my old Florida style design. I have done design work for at least 40 years. I know what I want and how to achieve the look. The sectional came in a couple of weeks ago, and when it was unwrapped, it was a total different leather than what I picked out. I paid over $10000.00 for this one piece of furniture. Not what I have ever paid for a sofa. My husband was not with me when I ordered it and picked out the leather. I knew he would like it though, since it had a distressed look. It was definitely not to be a smooth piece of leather. The leather that came on the sectional is all the same, as though they took a stamp to it. Looks like printed leather. We took a cushion to the store in Citrus Park Florida and put the sample next to it. Totally different look and especially feel. Beautiful sample, but not what came in. The store manager came out. First I will say that I responded to a Goggle survey and when that got reported to Ethan Allen, they sent me a survey. Wjhen I gave them a "F" on everything, the store manager called me and said she wanted to make me happy. They were going to send the sales person I dealt with out to my house. I went to the store instead with my husband, taking a cushion with me. She and the store manager kep trying to tell me that the sample was not stretched and that's why it looks different. I just didn't buy that. It was just not the same leather that the factory used. The factory is the problem here, but the manager should have just acknowledged that they made a mistake and ordered the company to pick up the sofa and remake it. But no, her policy was to abruptly tell me that I was basically stuck with it. The sales person I ordered through tried to tell my husband and I for about two hours that it was because the sample is not stretched versus the sofa is. There is no way stretching leather is going to change the look and feel of it. The store manager threw her under the bus and never came back to reach any amicable decision for us. After reading the reviews about Ethan Allen, I don't know how they stay in business. Warn your friends and family in the future.

I purchased a living room set (couch, recliner, entertainment center) in 2017 from your Jacksonville office. I had some damage occur in December 2020 and January 2021. I submitted a claim in February and was denied because it was out of the reporting window. However, it took me TWO weeks to get a hold of someone in order to file said claim, after I was provided the number by one of the Ethan Allen associates and my order #4959705759. After noting the delay, I was later told by your customer service representative and Guardsman that the delay in reporting was my fault and it could have be done online. Guardsman then took 3 weeks to get back to me. If it is critical that reporting be done in a specific time frame, then why is a delay getting back to me acceptable? Specifically, I am having issue with the quality of your products and the guardsman furniture protection you sold. The finish has worn off on the top of the entertainment center and the couch stains/discolors easily. I have filed a complaint with the BBB for guardsman furniture protection you sold me. Not only did they take multiple attempts to respond to the complain and 30 days, they don’t answer the phone, return messages, and you stay on hold for hours. They report these issues and delays to COVID, but I am not afforded the same rights. Refusing coverage during the pandemic to an essential healthcare worker because it is out of the time frame is despicable. I didn’t report it in the appropriate time frame due to working at Cedars Sinai, a 1000 bed trauma center in downtown Los Angeles, during the peak and also didn’t feel comfortable having someone in my home until vaccinated which resulted in delay of reporting. My protection plan provided by Ethan Allen does not have this disclaimer. I emailed Ethan Allen customer service who said they would forward my request for help to the regional team, which I never heard back from. After having to reach out twice, the same customer service representative who initially disregarded my email from the local store called me to inform me that she spoke to Guardsman on my behalf and there was nothing more she or Guardsman can do for me. Not everything is black and white, this is a very fluid situation. Like travel carriers have adjusted their policies to account for things outside of control due to pandemic, exceptions can be made for certain circumstances. NO THANKS HERE TO HEALTHCARE HEROES.

I understand reviews are subjective based on experience. With that said, when you pay retail personnel 100% commission for "design" services, and it's the end of the month...... Let's just say, you might not get the best experience. Fast forward, when you raise your concerns to corporate, which then trickle back down to the retail level you get an instance where feelings are hurt, and the service becomes non-existent, to zero fairly quickly. Advice-If moving to the Charleston area (1st or 2nd + home) there's plenty of other options than Ethan Allen. Do yourself a favor and explore them.

Would give zero stars if I could. You're pressured to pay extra to become a "member" to get better prices, then even better prices are offered to the public in the next sale. Designers think they're Coco Chanel, and heaven help you if you need something they don't carry--how can you get objective design advice when they can recommend only something in Ethan Allen stock? Never again.

I have a bedroom set that is 25 years old that still looks beautiful. When we bought the new house I decided to purchase from the River Edge NJ store, a new table, buffet & chairs for the dining room. BIG MISTAKE. The arms on the Cherry wood arm chairs were in some cases cut on the grain, so where they were screwed to the frame, they split (and this set was only used once at that point for Christmas morning breakfast). They sent a repair man with a new arm. He managed to install the new arm, but left a mess on my white dining room rug. Then the finish on the top of the table started to pit. The set was less than a year old. After a whole lot of telephone calls they said they were doing me a favor by sending someone put to look at it. Their tech did something to that area of the table. A few months later the same pitting started appearing on a different section of the table. They asked for pictures. I was told it was from use.......the dining room set had been used only twice and they would not do anything about it. When I called the store I was told unofficially by the person on the phone, "I cant expect the same quality as I have with my older pieces. Things are being made in other places now and not as well". Wish I had known that $7K dollars ago. Now the set is 4 years old and the arm on the other arm chair split. I luckily found a craftsman who agreed to look at the set. He made a new arm with the grain going in the proper direction....he also refinished the top and it looks great after quite a few meals that included children at the table. All he chairs on the set have dings in them were they meet the table, our carpenter said that was because the table was made cheaply and the outside edge should have been routed smooth so hard corner didn't bite into the chairs every time they were pushed in. He fixed that and fixed the marks on the chairs and to my surprise, they look fantastic and we are using the set now more than ever. I spent a lot of money expecting Ethan Allen to supply a quality product but that's not what we got.