Etana CustodyReviews of etana.com

TICKET N° WITH ETANA : #107313 ETANA charges me fees without carrying out my transfer I transferred funds from KRAKEN, from my ETANA account to my bank account in Panama. ETANA validated my transfer and deducted charges. My money disappeared from ETANA for 24 hours without reappearing on my bank account and then finally reappeared on my ETANA account without any explanation, without having made the transfer and without having paid me back the transfer fees they had deducted from me. I then sent emails to ETANA without receiving any response from them. I don't understand why KRAKEN forces its customers to go through ETANA without offering them other, more professional and honest intermediaries. I hope that ETANA will solve my problem very quickly, without me having to go through legal channels to make myself heard.

So far so good in setting up an account. However I suggest Etana address the review from a customer calling Etana a scam. A great way to scare off clients. Never a good idea to leave these complaints with no response.

Do not use Etana custody to transfer funds to Kraken! It is a scam. I deposited some money and after 2 weeks it still hasn’t shown up in my account. I’ve send many emails to their support but they only replied once and it was very low effort and unhelpful. I would strongly urge everyone to not use Etana as it is a scam. 436840 If possible just use direct transfer to kraken or another option BUT STAY AWAY FROM ETANA Edit: I’ve written numerous emails to the Etana support team but there has been no response for a whole week. I strongly urge everyone to avoid this company if you don’t want to get scammed and lose your money. It has stopped me from trading and it’s a huge frustration.

Etana seems to have a strong commitment to preventing money laundering, which is beneficial for the community. They consistently monitor each customer's activities to ensure transparency and accountability.

I had a great experience with customer service when opening my account. Etana is the best alternative to traditional banks if you want your money and assets saved and available for use right away in the US. Etana has fair transaction charges, and no hidden charges because all withdrawal and deposit fees are emailed to you from the beginning. I hope to have a great experience in the future

Excellent customer support, interface is easy to navigate.

Professional and polite.

Etana custody is highly recommended , professional, quick, helpful.. i have been dealing with this company for almost 6 times now .. and im very happy so far .. they are really fast and professional.. they do ask a lot of questions about you when they put you in “Account review” but ones you provide all the required information.. they are really fast .. thank you Etana!