Etana CustodyReviews of etana.com

Horrible sign up process, it is endless! Try signing up if you live overseas, next to impossible! A nightmare of a task just to withdraw $$ to my US bank and I will have to find a different exchange than K****n. Note: They wanted more details of my experience. Here's what you do Etana: Find someone off the street and watch them struggle with your sign up process. But they know this and nothing will be done. Maybe that's why people are moving away from the West and moving to Asia or South America, to get away from this nonsense. Anything financial is super easy in Asia. It's YOUR money and you can do as you want with it. I found a different route so no Etana. Ever.

Etana Custody If there was a more complex way to retrieve your money they would have thought of it! Over the past two year its to the point its clear they are making money from holding on to our money as long as they can!

Account closed due to circumstances I have a screen shots. An account with less than $1000 US in transfers I'm in Jamaica, black people third world countries must not have anything! Extreme prejudice! Dear Etana Client, We are writing to inform you that we are closing your Etana Custody account effective 11/18/2024. Unfortunately, we are no longer able to support service to your account. We understand that this may come as a surprise, and we apologize for any inconvenience. Etana Custody has taken this action in compliance with all applicable laws and regulations. You may transfer your remaining funds off the Etana platform prior to 11/18/2024. Please note that due to minimum wire amount requirements, Etana Custody is not able to process withdrawal wires for amounts under $150 USD or equivalent. Any remaining balance under $150 will be swept for fees after that time. We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to contact us at.

The sign-up process is a pain. Various errors. Address complete that completes the address but then you either can't save it or it isn't complete when you are able to save it. Even though it was fully completed by their tool. Customer service is cold and only sends standard replies blaming the customer for not using the right browser (tried many browser you are supposed to support, mate) or other reasons. But once you're past the sign-up hurdle the service works perfectly, although transfers do take a long time and costs aren't always clear.

They closed my account without a reason, after I made a larger transaction. I am very disappointed with etana. I have never had something like that. That is the message I got: Following the conclusion of an account review, your Etana account has been closed. We will unfortunately not be able to offer you our services in the future. Please note that in order to protect the integrity of our security processes, we cannot disclose the reason why your account was closed.

Etana Custody blocked my account, leaving me unable to access my funds or communicate effectively. When I tried to contact them, they insisted that I had to use the email registered on my profile, even though it seems they deliberately blocked my email from receiving or sending messages. They have been holding my $20,000 hostage for over four months. They claim they sent the money, but my bank never received it. They refuse to provide the SWIFT details or even respond to my inquiries. Don't be fooled by the positive reviews, all the 5 starts ratings are fake #112975

I have relied on Etana Custody’s services for over 5 years and have completed multiple transactions (mostly onboarding fiat to the Kraken exchange). They are a reliable service and I have felt well supported. On the handful of occasions that I have needed to reach out to the support team, all of my concerns and/or questions have been addressed and I’ve been extremely satisfied. Most recently, I encountered a technical issue that prevented me from accessing my account. Specifically, I tried logging in and was met with a prompt to "Please complete your profile." As a result, I couldn’t access my account, or my deposited funds. While stressful, my stress was exacerbated further by a recent post to trustpilot.com (i.e., “Avoid Etana Custody…”) that suggested a number of major concerns, including the user being locked out of their account. Despite my concerns, I’m pleased to share that once again my interactions and overall experience with the customer support team were excellent. They were quick in responding to my inquiry, and promptly addressed my issue (I was informed that a recent tech rollout had caused a few issues with some customer profiles). Without hesitation, I recommend Etana Custody. In my experience, they are an extremely competent and professional service, and a pleasure to work with.

waiting 5days, send 4mails confirmed no responds