EsuranceReviews of esurance.com

My personal experience with Esurance an AllState affiliate. Well for about these last two years, they’ve been insurance agency for two vehicles, 1 I no longer possess. Their rates substantially fair and decent, great customer service, and are apart of great and well established business.

My parked car was hit by an Esurance Policyholder who allowed her boyfriend to drive it. He hit the left rear of my bumper. This occurred on 6 April 2022. I did all of the paperwork, took pictures, submitted Forms and took more pictures to submit my Claim for the damage online. Since the damage was confined to only one car part which was the rear bumper cover, I did not think this would be hard to do as a Claimant. I could not have been more wrong. Almost at the beginning, the stalling game began in earnest. I could leave all of the phone messages I wanted to; the calls were not returned. I was once on hold with them for over two and a half hours; no one ever answered. Likewise, emails were just as bad as far as getting anyone to respond to my questions. The Claims Adjuster was out of the Office more than he was there. I waited a month just to get an email with an Estimate for the cost of repairs and painting. I had a body shop close to home which does good work. I notified them that I would get the bumper replaced. Another week to ten days went by before I finally received their Check as Payment for the damage. It took over two months' time to get one simple part replaced and painted. My request for a Rental Car or Allowance for transportation for the two days my car was being repaired was ignored. In summation, Esurance is a miserable Company to deal with as a Claimant. They are indifferent and unresponsive to legitimate Claims. I certainly would not recommend them to anyone, if anything avoid if possible. Very poor Claims Service.

NEVER RECOMMEND E-SURANCE I had an at fault auto accident In December 2021. It took more than three months to settle this claim. So you know, E-surance is under the umbrella of Allstate Auto Insurance. At first, the rates were really good; however once your file a claim with them the rates will escalate. The underwriter, M Johnson in the San Francisco, CA office, was assigned to this claim. She sent more than 50+ emails to request for me to settle the claim as a total loss quickly. My goal was to get the car repaired, and to no avail after waiting the legal 30 days to try to get the car repaired it was totaled anyhow. I had to make many, many phone calls to keep this claim in contact either with M. Johnson or her supervisor. E-surance does not send out an appraiser to look at your car. You will have to deal with the Rapid Response Team, the Salvage Yard and the DMV once the car sits in their yard for another 30 days after E-surance tells you the car is totaled. Between the body shop and E-surance; who lied to me and the Body Shop in order to slow down the claim process you will be totally stressed. All the reviews about this company are negative. E-surance considers you and your auto just a number, and will hang you out to dry as long as they can in order to not pay your claim. Additionally, Yes, there is a $50.00 cancellation fee for you to let go of your policy when all is done.

This company is the WORST! We are still waiting on a claim to be completed since November of 2021!! We have one thing left to do and we can't get it done because no adjuster will return our calls. This is so ridiculous because I thought this was a reputable company. I will have to find a new insurance company and sue for the remaining monies. If anyone on here would be interested in filing a class-action lawsuit you only need 3 people to file.

I was in an accident on 4/17/2022 we are now 6/1/2022 and I have yet to get a phone call from my adjuster or their supervisor. I have called several times with zero success of speaking to either one of them. Today alone I have been hung up on 4 times. I also have yet to been provided with a rental. Each person assigned to my case has a voicemail that states do not leave more than one voicemail, which I find very unprofessional especially if they do not contact clients in a timely manner. The most frustrating part is if the people assigned do not answer there is zero help outside of that. zero. No other employee will help because "that is all they call do" is transfer you to a voicemail that tells you not to leave messages. I've been without a car for almost 2 months, as a single mother is beyond words of frustration and anger. My friends and family are more reliable than this company. After this is completed I am going with a different company and will warn everyone I come into contact with not to do business with this company.

I opened a claim last Thursday and can not get my so called adjuster to call me back. I called to report where I was taking my car and she said "do you want me to pay you out" like wth no your gonna pay the body shop for all the repairs, she said so you dont want me to send a check. They want to quickly close a case and put you at fault without investigation. She than proceeded to degrade me and call me a liar as I had finally rested and was in pain trying to validate my statement from the day of the accident and details were foggy the day of. I have left 3 messages wince Sunday and it is Tuesday and not one phone call. I finally wrote the ombudsmen's office for insurance complaints. I had a claim in 2019 where the other driver drove down the bike land and I had already been pulled halfway into the driveway. The other driver backed up and rammed through my car. My 15 yr old was in my car. Esurance refused to talk to my son as he was a passenger in my car. And paid out the other driver with me at fault and never notified me of the status of the claim or the results. No contact what so ever. They do not fight for their insured they are quick to drop money on the other party and raise your rates. As of the current accident I was on hold 1 hour and 3 mins the other day and still no answer at all regarding my questions or the claims advisor on my claim. Waiting a review from the ombudsman's office within 30 days. Reps and supervisors are completely rude when you can even get one

The accident happened on Dec. 24th, filed the claim on the 26 th. Couldn't get a real person on the phone, Took pics, of car filed on line. Still couldn't get a real person, kept getting, your claims person is Denisha Corothers, let me connect you. Of course got her answering machine, said you have reached Denisha Corothers I'm not able to take your call, please leave a msg. and I will return your call in 24 hours, and if I don't, my supervisor is Mrs James, and she always gets back with you, within 24 hours. Guess what not only did Denisha Corothers not get back with us, neither did her supervisor. We logged at least a dozen calls with the same results. Finally 2 weeks, later I actually received a call. Was very nice concerned, thought wow finally. BUT just smoke and mirrors, alot of excuses, and the run around. We kept calling, but they'd say its up to the aduster, and they're busy. Its been 30 days now, Joe at the body shop is about to charge us storage, cause it's taking so long. The claim was for 3500, esurance decided they would pay a whopping 1344.99, when we raised concerns, and asked questions, they decided, they needed to send someone to look at car. Of course this will take between 5-7 business days. They adjusted the amount by 657.00 dollars, so now they are paying 2002.00 minus deductible. Finally agreed to send checks but of course that takes 5-7 business days. Which took 45 days total, to satisfy the claim. We kept all correspondence, with them, and a record of the calls. Every time I would call, it said this call is being recorded for quality purposes and training, and I'm thinking I hope sincerely hope so.

I cannot get a return call from Esurance. I have an open claim for four months now. No replies to my emails or phone calls. Terrible customer service. Would never use as my personal insurance!