EsuranceReviews of esurance.com

Worst company I have ever dealt with. Bought a used car 1 1/2 months from a Chevy dealer before it was rear ended. They never advised me the car was totaled. Body shop had a towing company try to take the car from them. Now claims adjuster who is horrible to contact wants to take $5,000 off the purchase price of the car for the claims settlement. Gave them copies of the purchase contract, 25 listings showing the price of the car in the area from Chevy dealers and JD power valuation. They said I could pay to go to arbitration. I am filing a complaint with my states insurance dept and you should too. Company reviews are horrible. Wish I knew this before. Move to any other insurance company. It’s worth it even if it costs more. 3+ months later still no settlement.

If I could give Esurance a big fat ZERO, I will. Insurance companies like esurance are always happy to take your monthly payment UNTIL you file a claim. My side-mirror hit a pole while I was backing out of a very tight parking spot. The cost of replacing my mirror from certified Benz Workshops was about $2500 because of the blind assist technology, antennas, etc...However, the adjusters at Esurance insisted on only covering parts from a USED CAR RECYCLING store, and added a little $40 for repainting... They didn't want to pay for an OEM replacement. Honestly, I learned my lesson that cheaper insurance is most likely not the best insurance. I would've NEVER even filed a claim at all if I knew I'll be receiving an insult in the form of a $350 check for an almost $3,000 repair! Plus they added an at-fault accident in my driving history for an incident that had nothing to do with any other vehicle. Insurance companies like Esurance are definitely the most blatant broad-day-light robbery in America...NEVER AGAIN using eSurance.

Stay away. Tried to cancel day of, the wanted to charge me $50. I don't have a steady job right now so that $50 was what I was trying to save at another company. I ended up having to sign up with them again. Definitely going with another company after these 6 months are up. If they had offered me the same plan the other company did, I would have stayed voluntarily.

In October 2022, I was involved in an accident in the Orlando, Fl area. My 2010 Toyota Highlander was easily repairable as it only needed a new front bumper, hood, and radiator but Esurance decided to total the car. Since that time, it's been nearly impossible to talk to anyone. When you call, they don't pick up. If you leave a message they don't return your call. I had to rent a car for 3 weeks, and eventually buy a new car. Here we are 4 months later and they still have not paid the claim. The minute they decided to total the car, a check should have been issued and mailed to me. I reached out to the Florida insurance commissioner's office and received word from them that Esurance claims I only called them twice. I sent the commissioner a copy of my cellphone calls log to Esurance which totaled more than 60 calls. So on top of having the worst customer service of any company I've dealt with, they are dishonest. I have subsequently dropped this company as they are completely untrustworthy, and would recommend anyone reading this to look elsewhere for car insurance

If I could give this company a zero I would. I’ve had home insurance with this company since 2016 and never had to file a claim. We had a bad storm which caused my patio door to burst open and it never shut correctly since, so I filed a claim. They denied my claim and the person that came to inspect it never asked me questions he just came and took pictures and told them I had a dog and said my dog scratched up the door which is not true. My little Shih tzu is not the cause of my patio door not closing correctly. You lost a loyal customer and this company will fail with the employees you have working for you.

I was an e-surance customer since 2008, and due to their sub-par customer service during my recent claim, I will find another company that hopefully employs humans to answer the phone, return calls and processes claims in a timely manner. The first time I submitted a claim 5 years ago, they were great and handled it quickly and efficiently. Now, 5 years later, when an uninsured driver hit me, it took them 3 months to process and finally approve a payment to the body shop. Communication is convoluted. They outsource to another company who uses their adjusters that deal with claims. ALL phone numbers lead to one adjuster, who never answers the phone or returns calls, or sends any email updates or correspondence. Every step of the way you have to stalk the adjuster and hope they will respond. The body shop also had trouble reaching them and it took months to get payment approvals. The adjuster didn't know how to help set up an appointment with their affiliated body shops properly. After failed attempts at getting anything done with their recommended shop-- I found my own, which would not release my car to me until they got payment approval. I reported my claim in October, and finally took my car home Mid January. I also had to pay for my own renal car while all these failed steps of the process were going on. What was once a good company has sank to an all time low in customer service.

Esurance only gets credit for being cheap after years of being expensive. Their customer service is atrocious. Their roadside assistance is worse. I live for the day they or their parent company attempt to reclaim my service. I have never wished more evil Ills on any entity ever, not terrorists, pandemics nor the Devil himself.

They pretty cool outside of charging me for over a year for things I didn't ask for. They charged me for towing and medical, when I have medicaid, medicare and AAA for 20 years. The manager or whoever never call me back. I never got a refund. Hundreds of $ gone to waste.