EsuranceReviews of esurance.com

I’ve had Esurance since 2018 and I liked them because the prices were cheap compared to others. Well my car got hit by someone at work who didn’t have insurance and they won’t help me press charges which is usually a basic service of insurance providers and then a couple weeks ago I was in an accident and the shop I brought it to considered it a total loss and called them multiple times that week, a week later I get a call from a representative who was rude and makes me middle man everything for them! I had to send an email to the shop so they can send the estimate over but it all could’ve been done if they just picked up the phone! Even the shop owner was saying this is poor service for an insurance company, its been over a week since I’ve been waiting to hear back about my estimate so I can get a new car and it’s my only transportation to work. They really drop the ball anytime you need them for something. Will be switching insurance when I get a new car even if it’s more expensive.

I'd leave a 0, but not able. No response from adjuster via email and voice message. This is my only transportation for getting the children, my wife and myself to appointments. I will be filling a complaint with the state.

Got in an accident (unable to drive car) two weeks ago. Recaived a single calling saying to release it to car auction company and someone would call me within 72 hours. No one has called. I call and get voicemail or am put on hold for 30 minutes and it hangs up. Called and was given his supervisors number but all I get is voicemail. So two weeks with no answers and no no car to drive. Yet they happily pull my monthly payment out of the checking account. If you’re smart you’ll go with someone local. Esurance and Allstate should be shut down.

Iam a regular loyalty customer since 2013. I pay my bills on time at all time But when i needed to claim my insurance to fixes my car. Customer service they don't wonna answer calls bad bad insurance. I just wait couple of months and i will totally cancel my car insurance. Very bad experience this time more worst. You deserved 1 star.2nd time happened The most worst insurance ever when the time i needed just keeping ignoring me. Worst insurance ever.

This is possibly the worst company of any kind I’ve chosen to work with. Never again.

If I could give this company a "0", I definitely would. This company's customer hit me and was at fault and received the ticket. No one will call me back, not even the supervisor. This is the worst-case I have ever seen with an insurance company!!!!!!!

Esurance so bad cares not of there customers ripping them off of their premium, my Denali still not repair , since march 16 , they don’t answer emails they don’t contact you . I’m still paying high insurance payment . Esurance is a new antonym of real insurance 😩

The worst. I have USAA for ALL of my other vehicles, and I've only kept esurance in place because my new spouse and her son were already covered and happy with the price. Get this...MY wife's car was vandalized in Los Angeles, and while she was traveling for business. Esurance has taken 2 months just to get the ball rolling on repairs, and only agreed to cover 30% of the estimate. I had blood, urine, 4 brokens windows, leather damage, ventilation damage, paint damage, bumper damage, body damage and numerous other imperfections caused by these vandals to a 2020 $80K SUV ...and they expected my body shop to do ALL of that work for $3400? They are unprofessional, cheap and literally worthless when it comes to taking care of their customers in a usual and customary length of time, and their communication is POOR. USAA would never do this to me. I have called, emailed, and threatened in voice mails and GOT NOTHING back. No calls or correspondence of any kind except for the weak excuse of a payout to repair our automobile. As of today (7/26/22) I'm still waiting for the claims folks just to engage me in a conversation to get the work completed. According to my bodyshop in San Diego, Ca...it could be MONTHS before we get our car back. This is the worst excuse for an insurance company in the history of US Auto Insurance. I've been so irritated at this mess, I reached out to Allstate (who I used to respect) and they shunned me and redirected me back to esurance ...who doesn't even have the nerve to return an email. I'M BEYOND ANGRY!