Estes Express LinesReviews of estes-express.com

I have been using Estes for a while now with only a few hiccups. On my most recent LTL load. We sent from our warehouse to Illinois. When the pallet got to destination we saw that both pallets have toppled over and some assets thrown on top of the pallet without the original boxes that they were in.I filed a claim and the claim came back as declined. In the letter it had stated that through there investigation is was determined that there was no evidence of carrier mishandling. I guess if the assets arrive then its a successful delivery. I wish I had a way to add the pictures for all to see

Terrible. Terrible. Terrible. I’m waiting now already 90min outside of my 9-1pm delivery window. Driver called me an hour ago to say he’s 15 minutes away? Customer service is terrible no one has any real answers. Also got hung up on after being tossed from person to person. Home Depot needs to stop using their delivery service. It’s enough to make me not shop or Home Depot.

I’m not going to re-tell my whole story, but I will say that there can’t possibly be a worse shipping company in the U.S. Bottom line is they have my shipment sitting in a warehouse just 11 miles from my house for the last week with a scheduled delivery time frame another week off and the delivery window is an entire week. This after multiple customer service reps had given me bad info. On the same day one rep told me my shipment was in Utah and an hour later a different rep told me it was in Florida… The entire company is incompetent.

Ordered a mower from the Home Depot. They shipped it from the factor using Estes. On the shipping tracking it said it would be delivered on May 22.. talked to customer service and Estes shipped it to another state. Today is the 26th of May and still mow mower….. the tracking system has it still in Illinois…

Lost a door I ordered from Home Depot and every time either I or Home Depot called they needed yet another 72 hours to do a "camera search". Finally after two weeks and Estes still not admitting they lost the door, Home Depot told me to dispute the charge and they reordered. I asked them NOT TO USE Estes. We will see.

Zero stars. 10 year of history shipping class 300 goods, this company. They inspect my seriously well packed Canoe, arbitrarily inspect it a 2nd time later on in the course of crossing 10 states. Some Flippin genius determines I am shipping gold dust or ping pong balls when he re-assigns my freight as class 500. Then they throw out the hard quote made by THEIR OWN SALES MANAGER for Iowa / Illinois region. And after multiple protests refuse to face their own ineptitude. Done with this POS carrier. They blew off pickups for 5 days, repeatedly documented by emails in lies, and tried to blame the client for missing appointments while I sat at dock all day waiting for their own directions. Now I see just why they forced an across the board hike in rates in January 23. They must be losing their backside with these bad business practices. Just so pathetic! Did I mention they want 500 more than a competitive boat specialty carrier to ship my gold ping pong balls cross country? And quotes are just a suggestion, seriously have zero value at time of invoicing?

This was the worst shipping company I have ever used. They charged me almost $400 to ship a $524 auto part from southern California to Boise Idaho. The item took 15 days to arrive, and their customer service people lied to me 5 or 6 times. When the item arrived the truck driver or his helper sliced my hand open trying to open the damaged box but did not even apologize for it.

Really professional,courteous,knowledgable. Jared and Trevor did a great job.