Estes Express LinesReviews of estes-express.com

I am Finally going to write a review after 3 years of many HOME DEPOT deliveries and EVERY 1 this company manages to screw up. Today I have waited 8-3 for delivery. Of course it is 4pm AND STILL NO ARRIVAL. The sofa has been sitting in my city warehouse for 33 days !!! 2 wks ago they say we have been trying to get hold of you by email & couldn't (ummm how did it get an email then?) I replied 7 times for 1 week to arrange delivery. NO RESPONSE. Then they call saying same thing: could not get hold of me??? They had my PHONE AND EMAIL. Also, the delivery window of 7 hrs is UNREASONABLE. Further, they attempted to drop off on my SIDEWALK REFUSING TO BRING TO MY DOOR??!?! How the hell am I to bring a sofa in like that??? This could literally be 9 paragraphs but suffice to say THE WORST DELIVERY & TERRIBLE CUSTOMER SERVICE

I would give them a -100 if I could. I was texted twice that the delivery would be today between 12 and 4 pm. We both took time off from work. We're onsite at 1130 and it's 6:03 and nothing called customer service 2 times and thr first we were assured it was out for delivery. The send time was after 430 and found out the delivery had be parsed out to another party and that party parsed it out to yet another company. Ridiculous, infuriating and terrible customer service, not the staff those poor souls must be torturedat the thought of coming to work for a pos company.. @HOMEDEPOT you have failed using them and should cancel your contract and maybe go with the 3rd company that actually wanted your business. By it being a 4th party there is zero accountability.

I was home and they just dropped the pallet in my driveway. Garage door was up, obviously home, other contractors around, and no one could be bothered to tell me they were here. Now I have a pallet with a half-ton item that needs to go in the garage. Would have been nice if they had rang the doorbell. One star because I can’t give zero.

It's amazing that people still use this company. They damaged my shipment and then covered over the damage so that it was invisable to the receiver who signed for it only to discover the damage. The company have since not made good on this. They said sonmeone would respond to me, 2 months ago and I have received no response whatsoever. Who would run such a poor and disrespectful company. Use someone more trustworthy to look after your shipments. PRO # 156-0449232

Estes called on 7/27 saying they broke the shower door and for me to call Lowes. That its my problem now. Lowes won't refund my money because Estes has not filed with them and the manufacturer is emailing me to arrange for product deliver as Estes reported to them that I refused delivery.

Damaged my item while delivering. Missed 2 pick up appointments, picked up finally and now have lost my item. Deny responsibility, won't allow a claim to be filed. Pass responsibility onto other companies. CHECK REVIEWS AND DO NOT USE!

Marcus,Jeff,Damey andJoel were professional,effecient and knowlegeable,Marcus gave a description of the work to be performed,laid out a timeframe for completion answered any and all questions completely not leaving us with ant doubts whatsoever

The customer service is horrible. They are clueless. They give you these 6 hour windows to wait for your package to be picked up and forget about being called in advance as to when your package is coming. It comes when it comes.