M S.
Canceled without explanation or refund.
Purchased product during Fourth of July sale. Was given the total amount and wired that total amount. A week later I was advised through email that my entire order was canceled without any explanation and certainly without my money being returned. Doesn’t seem like a very good customer service experience at this point. This was my very first order!!
Response from EstadermaJul 27, 2026
Hello! We would like to clarify the situation for future readers. At no point did we receive your payment. Since the wire transfer never reached our account, your order was automatically canceled after seven days in accordance with our standard payment policy for unpaid orders. After contacting us, you also confirmed by email that the transferred funds had been returned to your bank account, meaning there were no funds for us to refund. We remained in communication with you throughout the process, investigated the issue, and provided updated wire instructions should you wish to place a new order. We completely understand how frustrating an unsuccessful international wire transfer can be. However, the cancellation occurred because the payment never reached us, not because we withheld your order or any refund. We appreciate your feedback and sincerely hope this clarification provides a more complete picture of what happened. Best regards, Estaderma Team