EstadermaReviews of estaderma.com

Placed an order for an instock product. The order didn't ship for over a week so I had to reach out and they told me the product was out of stock... but my order would ship when it was back. 2.5 weeks in, my order ships and was seized by customes, the tracking showed that UPS never received it. Once again, I had to reach out to find out what was happening. I was told they would reship the next week. A month in and still no indication of a reship, once again, no one is communicating with me, so I have to reach out. I'm informed that the product is on back order with no indication of when it will be in stock. So, I asked for a refund back to my method of payment... no can do. Only a Bank Transfer... I checked the transfer fee from my bank and asked them to cover the $6.75, which they did, but they did not cover the fee from their bank. End of day- poor communication, poor customer service, I lost money and got nothing in return. Never again. If Estaderma replys to this review with a different version of how it happened- we can add dishonest to the list.

This company sold a scam product that RUINED MY FACE, and will NOT dissolve for THREE YEARS NOW. They did absolutely nothing to resolve or help me. Sold me pdo threads but they are NOT PDO! I have been trying to remove them for three years doing everything I can and they are like a WIRE under my skin. It is in my nose, causing me daily pain and humiliation. I wanted to improve my appearance and I regret using this company every day of my life. I think it is some kind of PLASTIC they scammed me with! I bought a $500 RF machine to dissolve the threads and they just MELT and burn and harden again like a candle!!! I was beautiful and this was the biggest mistake I ever made. It ruined my skin and it is destroying my face. Just something as little as a thread you think it wouldn’t cause damage but oh my god it is SO DESTRUCTIVE. Do NOT MESS WITH THREADS AND DO NOT BUY FROM THIS COMPANY. You don’t know what you are buying!

Purchased product during Fourth of July sale. Was given the total amount and wired that total amount. A week later I was advised through email that my entire order was canceled without any explanation and certainly without my money being returned. Doesn’t seem like a very good customer service experience at this point. This was my very first order!!

This is the only south Korea company for which I need to pay import tax. I was even retroactively charged with duty from 10 months ago.

Placed order on 12/24/25, paid via Remitly, received email confirmation from remitly and estaderma that day that funds were received. I got an email today from Estaderma on 1/2/26 saying they are out of the product I purchased (5 vials of Miracle L). Mind you it was in stock when I purchased and completed my order. The email they sent states my options are to wait until it is back in stock which is “expected” in February, get store credit in the amount of the items or choose other items in the same amount. I asked for a full refund of my purchase since none of the items in the order have been shipped and they don’t actually have what I ordered. They are out of office so I’m awaiting response. If their policy is to take your money then not deliver on the product purchased make you wait a month or whenever it is back in stock or to give store credit then I will not ever be using Estaderma again. This is unacceptable. I have used other Korean vendors and not had this type of issue. The whole “store credit” option instead of refunding a consumers money is not how customer service should be handled when the product is not in stock!! Update 1/5/25 they responded and are willing to refund my money since nothing has shipped yet however they are asking for my banking information, which I never provided since this was a payment via Remitly with my credit card. I have asked them to refund via the same method. Awaiting a response. If they do indeed refund my money in a timely manner then my 1 star rating would be adjusted, will wait to see.

Don't waste your money on Estaderma. They lie and waste time scamming you out of your order. When they are called upon to send in product information to clear customs they just give up and ignore you. Bad business all around.

FRAUD. DO NOT PURCHASE. I bought from them, paid the money and the wire transfer fee, sent in my receipt and order number. A week later, they cancelled my order with no explenation and didn't answer any of the 5 emails I sent them asking why/for a refund. I then had to file fraud with my bank and its a whole process. Ive ordered from acecosm before with no issues- USE THEM INSTEAD.

do not order from them they will send you the incorrect banking information and once you send the money, they will ask you to change the bank information on the payment when that is impossible, and they will say that the bank that they sent you has reached its limit, so it’s not receiving payments. now I will have to open a dispute with my bank and go through even a longer process.