joanne B.
You took my rent money
You took my rent money. I'm a disabled senior. I only had your product for 3 weeks, didn't even have a chance to see if it worked, let alone want more. I never signed up for a subscription. You didn't even ask about my opinion of your product before you charged me for more. Your fine print is way too small for aging eyes. This is a scam. I'm contacting the BBB.
Response from Essence of ArganMar 2, 2024
Hi , We have noticed the review you wrote on TrustPilot and would like to connect with you regarding the issue you faced. Our company takes customer satisfaction seriously, and we aim to resolve the matter with you as soon as possible. To make things right with you, we would appreciate the opportunity to discuss the matter. We can ship you a gift and process refunds to compensate for the confusion. Please know that we have been sending emails to you, but they might have landed in your SPAM folder, as we have no control over email filtering. To contact us, kindly send us a private message with your email address or phone number. Alternatively, you can reach us through our customer service numbers or use our chat feature available on our website. Here are our contact details: We also have a chat feature available on our website. https://essenceofargan.com/pages/contact USA: (+1) 305 859 4493 CA: (+1) 305 859 4493 UK: (+44) 1905 677511 SG: (+65) 31382420 HK : (+852) 3001 6112 AU: (+61) 2 8776 3353 NZ: (+64) 9 886 4904 We look forward to hearing from you and resolving this matter as soon as possible.