Carter
As with many of the other reviews
As with many of the other reviews, I opted to “Pay for Shipping” only item. I received the product in a timely fashion and I actually like it. I DON’T like the fact that buried deep within the product description is the aviso of a subscription. Fortunately, for me, I used a prepaid card that had insufficient funds to cover the (surprise) subscription. I was dismayed to realize my folly. Rechecked the website and began the process of cancelling the subscription. At time of writing, attempts to charge me for the product/subscription continue. I have used the website “Easy Cancel”, telephoned customer service and have sent a number of emails. When I finally receive confirmation of the subscription cancellation I will update. I have reported my card as STOLEN and it has been cancelled. The bottom line is: BUYER BEWARE. This legitimate company comes very very close to operating a scam through its subscription model. And once again, if something seems too good to be true, then it IS TOO GOOD TO BE TRUE! Update: I have not received any notification (by email) from this company with regard to the cancelled subscription other than my original attempt to use the “easy cancel” on their website. Also, there has been no email “inviting” me to reinstate the subscription. It’s a shame really because I found the product (CaviArgan) is quite good. Their marketing strategy is NOT. Another update (in response to Essence of Argan reply) I appreciate that the company has reached out with this offer. To be clear, I have checked my SPAM folder, in which there is NO communication from Essence of Argan. Also, to be clear, I was NOT charged for un received goods. Attempts were made to charge my credit card, however it had insufficient funds to cover the attempts due to the fact that it was a prepaid card.
Response from Essence of ArganApr 7, 2024
Dear Carter, Our company takes customer satisfaction seriously, and we aim to resolve the matter with you as soon as possible. To make things right with you, we would appreciate the opportunity to discuss the matter. We will ship you a gift and process refunds to compensate for the confusion. Please know that we have been sending emails to you, but they might have landed in your SPAM folder, as we have no control over email filtering. To contact us, kindly send us a private message with your email address or phone number. Alternatively, you can reach us through our customer service numbers or use our chat feature available on our website. Here are our contact details: We also have a chat feature available on our website. https://essenceofargan.com/pages/contact USA: (+1) 305 859 4493 CA: (+1) 305 859 4493 UK: (+44) 1905 677511 SG: (+65) 31382420 HK : (+852) 3001 6112 AU: (+61) 2 8776 3353 NZ: (+64) 9 886 4904 We look forward to hearing from you and resolving this matter as soon as possible.