Crystal R.
All around worst company
All around worst company - offered a free trial with separate email of Terms and Conditions sent after confirmation. Never received that T & C email. Spoke with 2 customer service reps who went beyond unhelpful and straight to rude when communicating. They both fell back to this elusive Terms and Conditions doc that was never actually sent and both said there's a 14-day window to cancel. Otherwise the charge occurs and they can't do anything about it. The communications were hours apart but touched on the same points in a way that suggested heavy rehearsal for consistent use. The free trial turned into a 115.99 charge to my account. I took a stroll around their website to see if anything was outlined there and the website indicates it's a 16-day window and then the charge thereafter is 99.99. Product quality is below drug store bargain bin and based on the scent, I'm guessing the argan face oil is just rebottled canola. Unethical business practices with no actual customer support and a trash product.
Response from Essence of ArganDec 28, 2023
Hi , It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website. USA: (+1) 305 859 4493 CA: (+1) 305 859 4493 UK: (+44) 1905 677511 SG: (+65) 3138 2261 HK : (+852) 3001 6112 AU: (+61) 2 8776 3353 NZ: (+64) 9 886 4904 We are looking forward to hearing from you.