Eskute USReviews of eskute.com

This company is not very fast with their responses for problems. After waiting a week to get your bike shipped to you, you expect to have all parts in the box so that it can be assembled properly and safely. Since this bike is for my son, he has been tracking and wanting this bike. It is inconvenient that it arrived without a washer that goes to the front axle which should be crucial for safely riding the bike as you would not want the nut to back off of the axle thread. I've contacted the company but no one has responded as of yet so that I could find the correct washer size and type material etc so that I can put this together for my son. Hopefully nothing else is bent or missing as I have not continued any further assembly steps. I would expect to get this part rushed back to me in the mail or at least have someone contact me and let me know the part specs so I could have an option to pick it up at a local auto or hardware store. I will be updating this review to reflect the way the company responds to this inconvenience.

BOUGHT ESKUTE D200 GREAT EBIKE HIGHLY RECOMMENDED GREAT PRODUCT NO ISSUES

Love the bike after it took time o put it together. The directions that came with it were useless. We had to research a video to get put together.

Everything went together good all parts shipped looks good.

Customer service was great and helpful. Purchased 2 v100 they are fun little bikes. I'm a big guy and I like to ride it my kids love it.

When assembling the trike, my partner overtightened the brake pad adjustment screw. I emailed the company and they are sending us a new brake assembly for free. Communication was great and the company was very responsive.

Received my new Eskute T300 trike shipment in perfect condition. Every part was in the box, with even some wonderful surprises. Watched the website unboxing and assembly which made putting it together so easy for even this 89-year-old in two hours' time. It is such a joy to ride. So smooth, well designed, solid quality, and the size makes it so easy to handle. Eskute has superb employees like Jenny, in Customer Service, by her help I decided to buy this brand. What a wonderful toy as it has every option I need for a fun ride! This is a Five Star trike!

Very pleased with the product and the customer service was absolutely fantastic. They always answered in a timely fashion with intelligent answers and helped me replace a defective battery with no pushback. Very courteous team!!!!!