Vinay M.
This is an awesome bike.
My son loves this bike. He uses it to go to school, to go to play and everywhere else. The e-bike has opened up new avenues for him to explore. He is making full use of the bike in his summer break. The bike is build with multiple things in mind out of the box. It has in-built horn, and head light that makes it good commute in dark. The bike itself is built very strong. The 12k W motor produces very powerful torque and speeds up-to 30-35 mph. I think, that is good enough for the bike this size. The disk brakes perfectly compliments this speed. The battery lasts very long commutes. Overall this is very good value for money in the price range. The customer care: I have had issue with the bike in initial assembly of the bike, but the customer care was very prompt to reply and helped resolve the issue. Later, after few month I had another issue with the axle. Yet again, the customer care helped out to resolve the issue. They acknowledged the issue and helped by providing replacement part, free of cost. I want to recognize Jill from customer care who was proactive on the replacement part case and helped in all stages of it until it was delivered to me. Thanks to Jill. 5 stars for the customer care of Eskute.