Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
eskute.com
Website
eskute.com
Category
Bicycles
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 5% of reviews.
Latest
Most recent review: October 2026.
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We returned the bike back in the beginning of January 2026 and have never received any refund or response to our communication since!
Response from Eskute USMar 31, 2026
Dear Customer Name,
Thank you for your message, and I’m truly sorry for the delay in processing your refund. This was clearly an oversight on our side, and I sincerely apologize for the lack of timely follow-up.
I would like to inform you that your refund was successfully processed yesterday. Could you please kindly check your account and confirm if the funds have been received?
Please rest assured that we are a responsible and honest seller, and we are always here to resolve any issues as quickly as possible. If anything is unclear or if you need further assistance, you are very welcome to contact us directly at any time.
Once again, I deeply apologize for the inconvenience caused and truly appreciate your patience.
Kind regards,
ESKUTE Support Team
DI
Diana
I received the bike
I received the bike. Unfortunately it was not a good fit for this senior. The frame of the bike is too tall to put the leg over the frame. It was very hard to get on and off. The handle was too close to my body making even harder to get on/off the bike (I almost fell). The seat was too high even adjusting it to the lowest height. Contacted the company to return the bike. The offer me a $40 compensation to keep the bike and sell it on my own. Mind you that I am within the 15 day hassle free return. (So much for the hassle fee). On top of that if I return it they want me to pay for the shipping and then they still will take $200 of my refund. The bike was never used!! I finally put a dispute with my bank.
Response from Eskute USMar 31, 2026
Dear Diana,
Thank you for your feedback, and I’m truly sorry to hear that the bike was not a good fit for you. We completely understand how important comfort and ease of use are, especially when it comes to getting on and off the bike safely.
I would also like to sincerely apologize for any confusion or frustration caused during the return process. To clarify, our return policy does state that for non-quality-related returns, the return shipping cost is the responsibility of the customer. However, I understand how this may have felt unexpected, and I’m sorry for any misunderstanding this caused.
According to our records, the bike has now been successfully returned, and your refund has already been processed. We truly hope everything has been resolved on your end.
We genuinely appreciate you giving our product a try, and we’re very sorry that it did not meet your expectations this time. If you have any further questions or need any assistance, please feel free to reach out.
Wishing you all the best.
Kind regards,
ESKUTE Support Team
PF
Phoenix F.
Complete total waste of money.
Complete total waste of money., once I finally got it together. As Unfolding it was insane., and you have to wiggle the battery in a weird angle to get it in
took it for a test ride to the hardware store to replace the missing bolts. To assemble the basket.
Although I did get lots of compliments from a lot of people and a lot of smiles of approval. It's handling with a nightmare. You almost have to come due a stop just to safely make a turn. It wants to flip over at speeds above 5 miles an hour. And even going straight it feels unstable.
I found suitable bolts to assemble the basket. But by the time I got out of the hardware store, the Sun had set and the lights on the bike don't work. So I had to go back in\Thankfully ace hardware carries bicycle lights.
But before I can get halfway home , the left rear tire went flat from a very small thorn. It's been raining , so the florence are just barely starting to sprout. I've seen children's bikes from Walmart.Take bigger thorns than this and keep writing without losing air. Which is really disappointing because the bike is advertised in videos.Going across country in climbing hills. When , in reality , you probably can't travel more than three miles without getting a flat on at least one tire , and that's going down side streets
One of the biggest problem with poorly made tires of this thickness. If you have to walk your wife or any length of miles , the inner tube comes out and wraps around the axle , because the tires are oversized. It would have been far more effective and better quality to use standard bicycle tires.,but it looks better with the fat tires
And I have no idea where I can go to replace the inner tubes on these odd shaped , odd sized tires. Or if anything better than the cheapest quality balloon tubes exist for it. Itself is pretty flimsy , and offers no protection to the inner tube. To actually make the spike functional , it's probably gonna cost hundreds of dollars in new tires and tubes
It was a complete and total waste of my time and money, and it didn't even make it for its first test ride of <3 miles and back.
Response from Eskute USMar 31, 2026
Dear Customer,
Thank you for sharing your experience, and I’m truly sorry for the series of issues you encountered. I completely understand how disappointing and frustrating this must have been, especially after your first ride.
We sincerely apologize for the problems you described, including the handling concerns, missing parts, lighting issue, and the tire puncture. This is certainly not the experience we want you to have.
We have already reached out to you directly, and considering everything you’ve experienced, if you prefer not to proceed with further troubleshooting or repairs, we fully respect your decision. In this case, we can arrange a return with a prepaid shipping label, so you will not need to cover any return costs.
Once the bike is returned to our warehouse, we will process a full refund for you.
Our goal is always to make things right, and we truly regret that we did not meet your expectations this time. Please let us know how you would like to proceed, and we will take care of everything for you as quickly as possible.
Kind regards,
ESKUTE Support Team
TD
The dude G.
Unfortunately I bought a Eskute bike on amazon
I bought a Eskute bike on amazon. It had a defective drive motor upon arrival that got progressively worse after time. I have been back and fourth with their technical support department for a week. It is motly me sending videos of the issue and them giving me menial tasks to fix the issue. It is clearly a bearing. I keep getting the run around. We spent 1400.00 got 40 miles of use. Horrible.
Response from Eskute USMar 31, 2026
Dear Customer,
Thank you for your feedback, and I’m really sorry to hear about your experience — I completely understand how frustrating this must be, especially after such a short usage time.
After carefully reviewing the videos you provided, our technical team’s assessment is that the noise appears to be coming from the chain and drivetrain, rather than the motor bearing itself. In some cases, dryness or debris on the chain can create a noise that sounds more serious than it actually is.
We recommend trying the following:
Clean the chain thoroughly
Apply proper bicycle chain lubricant
Check chain tension and alignment
These steps usually resolve this type of noise quickly.
That said, your concern is absolutely valid, and we do not want to give you the runaround. If the issue still persists after these steps, please let us know — we will continue to support you and, if necessary, explore further solutions to ensure your bike is working properly.
Could you please let me know if the problem has been resolved after cleaning and lubricating the chain?
We truly appreciate your patience and the opportunity to make this right.
Kind regards,
ESKUTE Support Team
LR
Leo R.
Do NOT buy a bike from this company
Do NOT buy a bike from this company. The bike did not match the description, and when I asked for the additional parts to be sent, they did not send them to the correct address and then would not give me a refund or re-send the missing parts - They are a scam, don't fall for it!
Response from Eskute USMar 31, 2026
Dear Customer,
We’re very sorry that you didn’t receive the parts you ordered. As we discussed, the tracking shows that the shipment was delivered, and we’ve also provided the proof of delivery. Since your order is covered by SEEL shipping insurance, we recommend contacting them to file a claim.
In the meantime, we have already arranged a replacement shipment for you. Could you please confirm if you have received these replacement parts? We hope this resolves the issue and restores your confidence in us.
Kind regards,
ESKUTE Support Team
RM
Randy M T.
Right rear wheel bent
Right rear wheel bent
Response from Eskute USMar 31, 2026
Dear Randy,
We’re very sorry to hear that the right rear wheel arrived bent. As soon as you contacted us, we arranged a replacement wheel for you, so this issue should now be resolved.
Could you please confirm if everything is working properly now? If there are any other problems with the bike, don’t hesitate to reach out — we’re here to help.
Thank you for your understanding.
Kind regards,
ESKUTE Supprt Team
RB
Richard B.
What went wrong was that you wouldn’t…
What went wrong was that you wouldn’t let me ensure the bike and I didn’t even have all been here yet. I complain about it two days after I forgot to do it and you tell me it’s too late well is it too late to return everything cause that’s what I might do Because there’s other bikes out there just as good as a one you think you have
LW
Lee W.
Brand new, battery won’t charge and no customer support
Got the bike assembled, but the battery will not charge. Customer service went to voicemail. Very disappointed.
Also, a couple of the smaller parts were dinged up, scratched, and bent due to poor packaging. In particular, one of the brackets that holds the headlamp was bent to a 90° angle and I had to unbend it.
