Eskute USReviews of eskute.com

The bike didn’t come as promised but customer service made most things right with a partial refund.

Had a problem when I received my ebike from Eskute.ca. Dealt with Mark through emails as it was difficult to get a hold of someone over the phone. Mark was courteous and was understanding of my problem. He was responsive to my emails even though there were delays at times due to time zone differences and no staff on weekends. In the end, Mark and I came to a resolution that was agreeable.

UPDATE: I originally gave Eskute 2 stars due to no response for several days to a support request and for their phone system not working properly. I am pleased to say that after reaching out to UK support,they returned my messages and agreed to send out a replacement battery. They also extended my warranty by a month and sent me a free bag. I can't give them 5 stars because of the initial no response, but they did enough that I bought a 2nd bike We purchased an Eskute C200 ebike on May 10, 2026 and were really enjoying it! On June 9, 2026 I sent them an email to customer support informing them that the battery was not charging. After 3 days of no response, I sent them a 2nd email and now a 3rd three days later - all have gone unanswered. Have made 5 phone calls, all unanswered as well. In fact, the automated message says that you can leave a message "after the beep", yet there is no beep so you can not leave a message.

We had a delay in receiving a part but it came when they said that it would arrive. They were very good at returning our calls and were eager to assist us. Can’t wait to start riding my trike!

Your staff was attentive and helpful of solving problems. Thank you

We received it quickly and really like the bike. The only issue I would say is directions for assembly are not 100 clear. Had to watch videos in some areas of assembly. Also had a very difficult time getting the front tire on, brake did not want to separate to get front tire in properly. Eventually got it. We do love the speed and comfort of the bike a lot.

The Customer Service was great - quick to respond to my emails, polite and helpful. It took a bit to get my receipt which I was glad to print up and have. I am very comfortable on the Trike, it's sturdy with a comfortable seat - I like the back on the seat as well.

Suport team is responsive. they came back with all my questions answered.