Eskute USReviews of eskute.com

Simon was really helpful he responded to me within 24 hours and gave me a tracking number for my replacement

The customer service was very helpful! Thanks Bella

Jade was able to answer my question and provide the guidance I needed in a timely and friendly manner.

Great customer service! My son loves his bike

Excellent bike for the cost. Easy to put together. Good for teenager/casual rider.

My problem was solved by Simon and he kept in touch with me all the way. I have saved about eight emails between us. Outstanding customer service.

Great bike. My son loves it. He recently broke his brake handle and customer service specifically, Simon, was easy to work with and help me get the replacement part. Can't say enough about companies that actually care and that will help instead of make you jump through hoops.

I purchased the Eskute V200 and initially had an issue because the bike I received came with a 48V battery even though it had been advertised with a 52V system. I contacted Eskute and explained my concerns. After communicating with their customer service team, they acknowledged the issue with the specifications and offered me a partial refund to make up for the difference. I really appreciate the way Eskute handled the situation. Mistakes can happen, and to me, one of the biggest signs of a good company is what they do after a problem occurs. Eskute listened to my concerns, communicated with me, and ultimately came up with a solution that I was satisfied with. As for the V200 itself, I really like the bike. It's comfortable, sturdy, looks great, and has plenty of power for my needs. The fat tires, comfortable moped-style seat, and overall design make it an enjoyable bike to ride. I was disappointed when I first discovered the voltage difference, but Eskute's willingness to work with me and provide a partial refund completely changed my experience. I'm giving Eskute and the V200 5 stars because they stood behind the sale and made things right.