Eskute USReviews of eskute.com

Speaking of my interaction with customer service only regarding both assembly and technical issues with my ESKUTE T-300, I submitted requests for assistance to Customer Service and have received regular and helpful communications with the issues from Customer Service Representative Suri. The communication and information were helpful in resolving one of the two issues submitted. One issue dealt with a severely stuck metal seat post holder, and the other was a controller glitch which disabled the recoding of milage. Regrettably, the seat post holder was resolved by force supplied by a hammer and the use of WD-40 lubricant. The Controller glitch was resolved by information provided by Suri, along with an instructional video which made the process much easier. I am thankful for Suri’s help and quick responses as I was getting frustrated by experiencing problems right out of the box, so to speak. One final note, I sensed that Customer Service, especially Customer Service Representative Suri cared and was invested in resolving the issues quickly and satisfactorily.

Jade has been exceptionally on all of my request. He’s response time is quick and solves any issues or questions. I would highly recommend him and the company to others.

I bought the ebike about 2 months ago for my son and he loves it! He rides it everyday with his friends.

I have nothing but praise for the prompt, friendly service I have received from Eskute. Any emails I have sent have been answered by Tina within 2-3 days. I have a small issue with my bike but it may be part of the learning to drive an e-bike. My husband ordered one after trying out mine; he goes for miles. I consider it an "entry-level" bike for serious bikers but for those of us that just want a bike to go from here to there, it's perfect. We are seniors and won't be going on any great expeditions. Delivery was less than a week. I must add we were to receive a refund for a concern we had, it was refunded the day they sent the bike out! What service. Thanks Eskute and Tina, keep up the good work!

Tina was my main contact through customer support. They did a wonderful job with communicating and helping me with my problem until the issue with my order was resolved. Thank you! 👍

Thanks again for your alls support and resolving my issue. Thanks to Bella for reaching back to me, my fiance loves to ride the shoreline on the back of my, well her V200, but won't get on the back of a motorcycle. I might need another bike Ya'll!! Lol. Thank You, Mike Shankle

All my issues resolved super fast. Mark from support is very professional to deal with.

Bella from customer service was very helpful with my issue on my bike. Quick responses and helpful responses.