Eskute USReviews of eskute.com

Fast customer service. Was able to help me fix the issue quickly.

Except for the constant time lapse in response and being able to connect with you; the help I did receive was excellent and very understanding to my problem. I realize the time lapse was due to location; but it would have been nice to know how much time we are talking about, so I could have worked around a phone call. Anyway, thank for helping get my trike brakes fix, and feel safe riding again.

Jill from Eskute was so very helpful & kind. I would’ve given 5 stars but at first it took awhile to get a response back. Her sweet personality and she was dedicated to making it right! We all have areas of improvement & Jill deserves 5 stars! Thank you so much Nikki H

Hello Support Team i would like to thank Jade for is and feedback on the situation that I had. Thank you

The purchase was great, but the set up experience was a bit challenging for someone who does not quiet understand mechanics, so if you are a beginner with mechanics you may require someone with experience in putting this bike together. Overall the quality of the bike is fantastic once you put it together!

Mark responded with good understanding of my problem. Good customer service. Mark was always polite and considerate.

This is a 2 part review - I’ve kept it all here in case anyone else has a similar experience with FedEx! On June 28th we ordered a bike for our 11-year-old as a surprise so he could use it this summer. Bike was supposed to be delivered on July 6th via FedEx Ground (they are also the worst), never arrived and is now declared lost. I finally was able to speak with customer service yesterday and was told that they would be reaching out to FedEx. This morning I received an e-mail stating that in order to get refund or a new bike I could fill out an insurance form. Meaning I get to now spend more time tracking down a bike or trying to get my money back. It should not be this difficult. UPDATE After I posted this review and complained to the company they followed up and offered to ship us a new bike. We received it last night and put it together and so far it’s been great, our son is thrilled. Assembly was not too difficult and did not take too long. I hated having to complain in order to get the product, but I appreciate that they did make things right in the end.

The Eskute Trike I ordered was delivered with a defective seat. In my mind I described the problem very clearly but a repair part was the wrong one. After a few more submissions by e mail I received the proper part and everything is now OK. Your employee Zhou was most courteous and helpful. I do feel the length of time used to fix the problem was very excessive.