Eskute USReviews of eskute.com

Response from Eskute USJul 1, 2026

Dear Customer, We are truly sorry to hear your order experience was so disappointing, including slow shipping, missing parts upon arrival, and electrical faults after assembly. After checking our system, we could not locate your order or previous communication records under your information. Please kindly reach out to our customer service team with your order number, and we will promptly assist you with sending out any missing replacement parts. If the electrical problems cannot be resolved through repairs, we are also prepared to arrange a return solution for you accordingly. We sincerely hope to get a chance to make this right for you. Best regards, ESKUTE Support Team

Response from Eskute USJun 24, 2026

Dear Customer, We’re very sorry to hear about your experience and understand your frustration regarding delays in communication and order updates. Due to a recent increase in order volume during promotional periods, our support lines and response times may occasionally be impacted. We sincerely apologize if this affected your ability to reach us in a timely manner. At this time, we are unable to locate your order information in our system based on the details provided. If your package is confirmed lost or has no tracking updates, we will be happy to either arrange a **replacement shipment or process a refund**, depending on your preference. We kindly encourage you to reach out to our customer support team again with your order details so we can resolve this for you as quickly as possible. We sincerely apologize for the inconvenience and appreciate your understanding. Best regards, ESKUTE Support Team

Response from Eskute USJun 24, 2026

Dear Customer, We’re very sorry to hear about your experience and the inconvenience caused regarding your order and return process. After reviewing the situation, we would like to clarify that we were unable to locate your order details at the time of your first contact. Your initial message was received within a very short timeframe, and we sincerely apologize if our response did not meet your expectations. Regarding the warped front brake disc, this type of issue is typically something we address directly once the order is confirmed in our system. In most cases, we are able to arrange a replacement brake disc immediately to resolve the problem quickly. We understand your frustration and apologize for any confusion or delay in communication. Our team remains committed to supporting you and resolving product issues as efficiently as possible once we can verify order details. Thank you for your feedback — we take it seriously and will use it to improve our service experience. Best regards, ESKUTE Support Team

Response from Eskute USJun 24, 2026

Dear Customer, We’re very sorry to hear about your experience and appreciate your feedback. At this time, we are unable to locate your order details based on the information provided. To properly investigate your concern regarding motor performance, we would need your order number and a short video showing the issue during riding conditions. Once we can verify the order, our technical team will be happy to assist you further and determine whether the issue is related to settings, installation, or a potential hardware fault. We are committed to helping resolve any performance concerns and appreciate the opportunity to support you. Best regards, ESKUTE Support Team

Response from Eskute USJun 4, 2026

Dear Customer, We're very sorry to hear about your experience and the frustration this has caused. A bike stopping working after only 40 miles is certainly not the experience we want our customers to have. Our support team's standard process is to diagnose the issue first so we can identify whether the problem is related to the battery, charger, controller, wiring, or another component. If a battery defect is confirmed, we will promptly provide a replacement battery under warranty. At the moment, we have been unable to locate your order details based on the information available in this review. There may have been a misunderstanding or a communication issue during the support process. Please contact our customer service team again with your order number and a brief description of the issue. We will prioritize your case and work toward a resolution as quickly as possible. We value every customer and hope to have the opportunity to restore your confidence in our brand. Best regards, ESKUTE Support Team

Response from Eskute USJun 3, 2026

Dear Customer, Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you experienced. After reviewing your case, we found that there was indeed an issue with our internal refund processing procedure. Unfortunately, your refund request was inadvertently overlooked during handling, which resulted in an unacceptable delay. We take full responsibility for this oversight. We have now processed the cancellation of your undelivered e-bike order and have also arranged the refund for the returned trike. Please check your payment account over the next few business days, as refund processing times may vary depending on your bank or credit card provider. We understand that the delays in communication and refunds have caused disappointment, and we sincerely regret that your experience did not meet the level of service we strive to provide. Your feedback has been shared with our management team, and we are actively improving our staffing, internal processes, and customer service response times to prevent similar situations in the future. We appreciate your patience and thank you for giving our products a chance. We are glad to hear that the trike you kept has been performing well, and we hope to have the opportunity to restore your confidence in our company. Best regards, ESKUTE Support Team

Response from Eskute USJun 3, 2026

Dear Customer, Thank you for sharing your experience. We are very sorry to hear about the issue you encountered with your bike and the disappointment surrounding your son's birthday gift. After reviewing our records, we were unable to locate any previous communication regarding an E40 error code. Could you please confirm that you contacted the correct seller account and support email address? Based on our technical documentation, an E40 error is typically related to a controller issue. In most cases, this can be resolved by replacing the controller, and we would be happy to provide a replacement controller under warranty. We would appreciate the opportunity to help resolve this matter. Please contact us again with your order information, and our team will prioritize your case. Depending on your preference, we can either arrange a replacement controller or discuss options for returning the bike, including arranging a carrier pickup if applicable. We sincerely apologize for the inconvenience and hope to have the opportunity to restore your confidence in our products and service. Best regards, ESKUTE Support Team

Response from Eskute USApr 27, 2026

Dear Customer, We’re very sorry to hear about your experience and truly understand your frustration with the lack of updates. Some of our models (such as T300, Nova X, RTX) are pre-order items, which means they are not shipped immediately and may take additional time before dispatch. This is usually the reason for delays in shipping notifications. That said, we sincerely apologize for the delay in response from our support team — this is not the experience we aim to provide. At the moment, we were unable to locate your order based on the information available. To help us assist you as quickly as possible, please contact our official support team with your order number and order email, and we will prioritize checking your order status and provide you with a clear update. Thank you for your patience, and we truly appreciate the opportunity to make this right. Best regards, ESKUTE Support Team