ESAPetReviews of esapet.com

Response from ESAPetApr 15, 2026

Hi Isabella, Thank you for such a thoughtful and detailed review—it really means a lot to us. We understand how overwhelming it can feel trying to find a trustworthy service, so we’re especially glad to hear that your experience felt seamless and reliable. It’s great to know our team was able to assist quickly, especially with your additional request, and get everything resolved the same day. We truly appreciate your recommendation and are always here if you need anything in the future. — ESAPet Team

Response from ESAPetFeb 27, 2026

Hi Latarsha, Thank you for sharing your feedback. I’m truly sorry to hear you felt disappointed — that’s never the experience we want for anyone. I’d like to clarify an important distinction regarding ESA and PSD documentation. An Emotional Support Animal (ESA) letter is issued when a licensed clinician determines that an animal provides therapeutic emotional support related to a mental health condition. A Psychiatric Service Dog (PSD), however, is different. In order to qualify as a PSD, the dog must be individually trained to perform at least one specific task directly related to a diagnosed disability. Examples include interrupting panic attacks, providing grounding during dissociative episodes, or performing another trained disability-mitigating function. Simply providing comfort or emotional support does not meet the legal definition of a PSD. Because of this, clinicians must verify that: • The individual has a qualifying disability • The dog has a trained, disability-related task • The task directly mitigates the effects of that disability If this information was not confirmed during the evaluation, a PSD letter cannot be ethically or legally issued. We would be happy to review your case further and clarify next steps if you believe your dog does perform a trained disability-related task. Please reach out to our support team directly so we can assist you personally and make sure you receive clear guidance moving forward. We appreciate the opportunity to address your concerns.

Response from ESAPetApr 15, 2026

Hi Melanie, Thank you so much for your kind words—we’re really happy to hear you had such a smooth and positive experience. It’s great to know everything moved quickly and that our team made the process feel easy and seamless for you. That’s exactly what we strive for. If you ever need anything in the future, we’re always here to help. Best, ESAPet Team

Response from ESAPetFeb 17, 2026

Hi Yvette, We’re sorry to hear you’re having trouble accessing your letter, and we definitely want to clear this up for you. Your ESA letter was uploaded by your therapist on February 4th and has been available in your client portal since that date. We’ve also been in regular communication with you throughout this process to make sure everything was moving smoothly. On February 10th, I sent a follow-up email offering assistance with your portal password, even though our system showed that the password had already been reset successfully on your end. We did not receive a response to that message, so we were waiting to hear back from you in case you still needed help accessing your account. If you are still having trouble logging in, please reply directly to our support email and we will immediately assist you with access. We’re here to help and want to make sure you receive your documentation without any further delays. It is important to note that we do not send physical letters, and we also do not advertise this. If you saw it in our site, please let us know and we will be glad to honor it. Looking forward to resolving this for you quickly.

Response from ESAPetFeb 17, 2026

Hi Ian, Thank you so much for your thoughtful review. We’re thrilled to hear you had such a positive experience working with Alicia. She truly cares about taking the time to understand each client’s situation, so your feedback means a lot. We appreciate your recommendation and your trust in us. If you ever need anything in the future, we’re here for you. Wishing you all the best.