Estevan R.
Great service!
Super easy to work with, and a great response time. Would recommend to anyone needing to register a support animal.

At ESAPet, we deeply understand the comfort and support an Emotional Support Animal (ESA) can provide. Our mission is to help you obtain a legally recognized ESA or PSD (Psychiatric Service Dog) letter through a seamless and guided process, starting with a free screening by our licensed, accredited, and experienced therapists.Our therapists are highly trained and skilled in assessing mental health conditions and determining the therapeutic benefits of pets. They have completed rigorous education and possess a thorough understanding of the laws and regulations surrounding ESAs. This includes the criteria for qualifying animals and the rights and responsibilities of ESA owners. As the leading Emotional Support Service, we guarantee that your letter will be 100% compliant with both state and federal laws.
ESAPet (esapet.com) has 218 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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218 approved reviews, newest moderated first
Estevan R.
Super easy to work with, and a great response time. Would recommend to anyone needing to register a support animal.
Luis J.
They gave me everything I needed from them
Sydney
I appreciate after the call, I received my letter quickly. But the psych said I could follow up if I needed with any issues. I emailed the company AND called and left a message because my leasing company wanted the letter to be resubmitted with more information. I never got a reply to my email or my call. I'm waiting for my new housing company to give me consequences for not getting them the information they asked for. I wouldn't use this company again.
Response from ESAPetDec 20, 2024
Hi Sydney, Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve faced. While we’re glad to hear you received your letter quickly, we deeply regret the lack of communication regarding your follow-up needs. We strive to ensure that all clients receive timely responses, especially when dealing with housing concerns. Your feedback is incredibly valuable, and we’ll be looking into this issue to ensure it doesn’t happen again. Warm regards, The ESA Pet Team
Niki C.
I used ESA pet to get a certification for my puppy and it was the easiest process to go through. After applying, I spoke with a licensed therapist on the phone right away and answered some questions for him. After our call, I had my letter within hours. They are very efficient and make the process a breeze. I’m so happy I found ESA pet so that I can have my pup with me safely in my home at all times. Thank you ESA Pet!
Robert
Easy process and great experience! Great customer service!
Judy
Was easy to apply for and understand everything I needed to know before I applied.
James C.
When applying for a property rental I was asked for a National Provider Identifier number (NPI) which I was unable to provide. Apparently they were unable to verify the clinician's license number. This seems like a major oversight, as it potentially makes this letter useless and I paid $150 for it. The experience of merely obtaining the letter was okay, but I'm a bit concerned about the ESAPETS branding all over the housing letter. It doesn't seem to serve any marketing purpose, and probably only causes property managers to question it. I'd rather have a clean white letter.
Response from ESAPetJul 16, 2024
Hi James, I'm Marie, the Operations and Customer Service Manager at ESAPet. I'm sorry to hear about the issues you've experienced with your ESA letter. We strive to provide the best possible service, and I appreciate your feedback. Regarding the National Provider Identifier (NPI) number, while our licensed clinicians adhere to all state regulations, some property managers may have unique requirements. I'd like to understand more about your situation to help resolve this. Could you please reach out to me directly at [email protected] so we can discuss this further? As for the branding on the letter, your feedback is valuable. If you'd prefer a cleaner version without branding, we can provide that for you. Thank you for bringing these concerns to our attention. We're here to help and ensure you have a positive experience with ESAPet. Best regards, Marie Pietri Operations and Customer Service Manager ESAPet
Jonathan T L.
I had a great experience with Braulio from ESAPet. The process was quick and easy, and he was very helpful. I received my letter a lot faster than I expected.
Response from ESAPetJul 16, 2024
Hi Jonathan, We’re incredibly grateful for your positive review on Trustpilot. Your support and feedback are truly appreciated! Best wishes, The ESAPET Team