EROMMYReviews of erommy.com

Patio swing arrived on time. Packages were torn in a couple of places, one part was sticking out and some hardware had fallen out. Not difficult to replace but blame is on Delivery service, not manufacturer. All other parts were accounted for.

Update. 5/2/2025 As stated I would update my review. Received all missing pieces on 4/28/2025. Gazebo is now finished and looks great. The Gazebo is solid and love the slide feature for the screen and curtains. Instructions could be a bit more fwd and definitely meed a min of 2 people to put together it can be done on a day, however my son and I had to build on our conflicting schedules, that is why it took several days. Those that purchase before you start any build go through the process of ensuring all items are present. Hopefully the manufacturer will implement a way to double check packaging in the future as these issues are very easily corrected before being boxed/bagged and packaged to prevent customer delays in building. All in all I would recommend the Gazebo ‐-------------------------------------------- I really had high hopes based on all the good reviews, however I guess I will have to be that guy! Especially after reading the negative reviews now. I mean I get things happen etc. Received the 14x20 Gazebo on April 9th via FedEx. All boxes is good shape, my son and I started putting it together on April 10th we got everything out of boxes, we started putting the framing together and that's when we noticed that we were missing a "L" bracket for the center leg part # W5 not too life or project altering as we were able to proceed and would just install that later. I contacted Erommy, they replied a short time later insisting that if the boxes were not damaged/open that "ALL" parts were in and to recheck. After thoroughly rechecking that piece was not in any boxes. I replied back stating this. On April 11th my son and I continued that afternoon, I received a email from Erommystating they had instructed the warehouse to ship the part. We continued on making great progress untill we realized we were short 5 brackets for the roof cross beams part # W1. Again I contacted Erommy this time took a bit longer for them to reply. They replied again stating all pieces Yada Yada are in the boxes, at this point every box has been emptied and parts categorized. I advised them that all the other brackets #W1 which are numerous were in a separate enclosed box and bag, and we are missing them and we absolutely can not continue the build. I received a reply back stating again they would notify the warehouse to send parts and if I needed shipping info to let them know. In addition this with this Email was a apology that for whatever reason they have received a large influx of issues. Not sure what that means. I have asked for shipping info on 2 occasions to date no response. 11 days after receiving and starting the build the project is still incomplete with no roof on 1 side. Not sure what the hold up is considering we are both based in CA the parts should of been here in 3 to 5 days even by by USPS standards. At this point I will give them another 7 days or so before I go to my credit card company, with all my email documentation, as I am not going to wait past my 30 day window being this was $2300. Like I said I do get things happen but getting replacemnet or missing parts one would think would be a top priority for any company. Based on all the other reviews I am now reading for same issue. As it is I am not even sure if this will be done in time for the graduation party in a few weeks. Should Erommy get me the missing pieces I will update my review.

Product looks great, sturdy and heavy.

So far the ordering and delivery process was good. The products don't appear to be damaged...still trying to coordinate someone to assemble it! 4 1/2 Stars until the install is completed!

I purchased two swivel rocker outdoor patio chairs with cushions. Both sets arrived complete and without damage. Assembly is required, all screw packs and parts arrived complete. The instructions are very weak but the only important thing to worry about is the correct placement of the seat spring and post onto the bottom of the seat. The picture on the manual is not very clear on this detail. When assembling make sure you do not tighten the screws until all the screws for the part you are working on are in place and loosely tightened. The hole alignment is not perfect but working slow and loose with the screwing will help for a more enjoyable assembly process. Overall, this was a good value for the money (pre-tariffs).

It looks like the expensive models, the wood and baskets are good quality. The fabric is the only thing I can tell a big difference in, it is very thin and I’m not sure how machine washable it is. It works right now for my kitten, she actually uses the perches.

I love my pergola. However, one of the top “rails” was dented. Another “rail” was scratched in a few places. I had a friend put it up. He had no issues installing it.

Packaging was well done. 2 boxes had shipping damage, but only 2 components had very minor bend to the steel (1leg and 1 fin). Instructions are not great, but with just a little DIY understanding, you should have no issues. I ran into no issues. The color is not black. It's more a gray, but not bad. Took me about 4 hours to assemble, by myself. It's more sturdy than you may think. I (250lbs) can lean against a leg and the structure moves very little.