AzeniaVe B.
Horrible experience
Update- as you can see below they are asking me to contact their service department but I have done that twice and also called in to the company with no resolution so I believe they post that here to make anyone who reads these reviews think that they treat their customers fairly- when they actually just ignore you and force you to keep damage and defective items. If you search their reviews on Youtube there is a guy who actually had Thousands Of Dollars taken out of his bank account when the service department offered him a very small ($50?) refund and asked for his financial information to refund him. His youtube handle is "tomownsit" video is titled "the dark truth about the erommy gazebo:scam alert" BEWARE OF THIS COMPANY THEY DO NOT MAKE THINGS RIGHT YOU WILL BE IGNORED AT BEST IF NOT ALTOGETHER ROBBED Horrible experience. I was sent damaged and defective pieces and asked for them to send replacements. They acknowledge that the pieces were damaged and defective and that it did look horrible but since it 'did not effect the stability of the structure' they would not send replacement parts and forced me to keep the damaged item by requiring me to spend over $500 in return shipping costs that I don't have to throw away. $2,000 carport that is brand new and it looks like a mismatched junk shed that was thrown together with left over pieces. The sheet metal doesn't match and came out of the box dented and missing the stamping on many pieces. Will never purchase from this company again and will make it my mission to share my experience with them every website and social media platform available.
Response from EROMMYFeb 24, 2026
We apologize for any inconvenience this may have caused. Could you please tell us which platform you placed your order on and send us a screenshot of your order? You can send it to our customer service email: [email protected]. We will handle it for you as soon as possible.