Lowery
Parts missing
Parts missing, no instructions, no manuel.. Called several times for them to call back and leave a non helpful voicemail to call back the exact dame number i just called...still no response on email. Thoroughly dissapointed for my business on this one
Response from EROMMYMay 14, 2026
First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand your frustration with the lack of communication and delay in receiving your backdrop. We checked our system, and we did respond to your inquiry promptly upon receiving your email. It’s possible that our emails may have ended up in your spam or junk folder, which is why you may not have seen our replies. Please don’t worry—we are here to assist you, and we are taking all necessary steps to resolve your issue. We will be reaching out to you again shortly through email to ensure we can assist you and provide a resolution. Once again, we apologize for any confusion or inconvenience caused, and we greatly appreciate your patience as we work to resolve this.