EROMMYReviews of erommy.com

Response from EROMMYJun 4, 2025

The cushions of the chairs are designed to be thick and supportive, but we're sorry to hear that the chairs didn't meet your expectations. Our customer service team has already contacted you via email and is committed to resolving this issue. We appreciate your patience and are committed to ensuring your complete satisfaction. If you have any further questions or concerns, please feel free to let us know.

Response from EROMMYJun 4, 2025

We're sorry to hear that our gazebo didn't meet your expectations. Our customer service team has already contacted you via email and is committed to resolving this issue. We appreciate your patience and are committed to ensuring your complete satisfaction if we sent the wrong size. If you have any further questions or concerns, please feel free to let us know.

Response from EROMMYJan 31, 2025

Hi Markus, thank you so much for purchasing EROMMY products. Our 6x6 heavy-duty outdoor dog kennel features anti-rust wire mesh to prevent breakage, an upgraded door lock to prevent escape, extra steel pipes on top for enhanced support, elastic buckles to secure the top cloth, and ground nails to improve stability. Thank you for pointing out to us that the dog kennel fence are impossible to untangle. We will report this situation to the product department and discuss whether it is necessary to upgrade the material of the dog kennel fence to mitigate this issue. Finally, thank you again for your purchase. We attach great importance to your feedback and using experience. If you have any problems in the future, you can leave a comment at any time or contact [email protected].

Response from EROMMYJan 25, 2025

Hi Anthony, thank you so much for purchasing EROMMY infrared sauna with red light therapy. We are happy to hear that you love the design of this prdcuct. This infrared sauna features fast heating tubes, far infrared carbon plates, and special Himalayan salt bricks. It offers 7 in 1 mood lightings and can accommodate 1-2 people. Regarding the issue you mentioned with the heating element not working, I have followed up with our after-sales team. According to the communication between you and customer service, it has been confirmed that a carbon tube is damaged. We have already contacted the factory and are currently waiting for the delivery of the replacement parts. We sincerely apologize for the delay. Lastly, thank you again for your trust in EROMMY. If you have any other questions, feel free to leave a message or email us at [email protected].

Response from EROMMYJan 20, 2025

Hi Harry, thank you so much for purchasing EROMMY products. Our 10x10 heavy-duty outdoor dog kennel uses a 1.25-inch thicker steel pipe on top to provide excellent support and prevent collapsing. The ground nail kit also plays an important role in enhancing the overall stability after being inserted into the soil. Thank you for your approval of our dog kennel frames and tarp roofs. At the same time, thank you for pointing out to us that the dog kennel fence wires are loose, easily tangled, and fragile. We will actively provide feedback to the product department to further optimize the product. Finally, thank you again for your purchase. We attach great importance to your feedback and using experience. If you have any problems in the future, you can leave a comment at any time or contact [email protected].

Response from EROMMYSep 10, 2024

Hi Charleia, we are truly sorry to cause you trouble. May I have your order number please? Our customer service will contact you as soon as possible.