EROMMYReviews of erommy.com

I recently purchased a 12 X 12 gazebo from Wayfair. In the process of putting the gazebo together, I damaged one of the legs. I would like to speak to someone regarding purchasing a replacement part. I emailed and got no responce. Update. I have reached out to Wayfair where I purchased the product. Wayfair has reached out to Erommy twice about this and hasn’t received a resolution.

Been trying for a week to get in touch with someone about a missing piece. They responded ONE time finally saying its $130. I am unsure if this means for both A1 parts or $130 each, but no one will respond to clarify .... But the gazebo is brand new and why do I need to pay for a missing pieces? AND WHY IS THERE NO PHONE NUMBER or response on emails?!

Have still not received the entire gazebo. How can you get three out of four shipments. You only make certain parts , not the whole gazebo!!!

Ordered a 14x20 gazebo last year. Part of the top had some dents in the roofing. I was given credit from Wayfair where we purchased it but the winter we had which was mild the roofing braces split on 5 brackets and Wayfair wouldn’t do Anything for us due to fact we received a credit last year of $ 188.00 unit cost was ($3,300.) they said to contact you and you said you do not have anything you could do for us and you don’t have any touch up Paint for the gazebo and you can not help us. Poor customer service and care and definitely does not have any information regarding this problem. So with this being said good luck contacting them and getting any helpful assistance.

very difficult to assemble. several screw positions were not pre-drilled as they should have been