EROMMYReviews of erommy.com

Response from EROMMYJul 6, 2026

We apologize for any inconvenience this may have caused. Sorry, FedEx delivery is indeed beyond our control. We have already shared your experience with the relevant FedEx staff and requested that they strictly follow the buyer's delivery instructions in the future. We hope the partial refund compensation we have provided for you expresses our sincere apology.

Response from EROMMYJun 24, 2026

We apologize for any inconvenience this may have caused.  Could you please tell us which platform you placed your order on and send us a screenshot of your order? You can send it to our customer service email address: [email protected].

Response from EROMMYJun 24, 2026

Our products all go through quality inspection, so there are no defective items. From the photos you sent us, the scratches and dents appear to have been caused by improper handling during shipping. We have already proposed a solution for you, but we haven't received a reply from you. We would like to resolve this issue for you as soon as possible — please reply to our email.

Response from EROMMYJun 15, 2026

We apologize for any inconvenience this may have caused. The tracking information for this shipment is 872876215510 with an estimated Delivery Date: 6/15 via fedex. If you have any further questions regarding your order, please reach out to us and we will be more than happy to address your concerns.

Response from EROMMYJun 8, 2026

Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.

Response from EROMMYJun 8, 2026

Sorry that the package with the tracking number 872215505976 was lost in transit by fedex. Please don’t worry — we have already contacted our warehouse staff, and a new package has been sent to you immediately. The tracking number is 872691623503 via fedex. We apologize for any inconvenience we might have caused and thank you so much for your kind patience.

Response from EROMMYJun 4, 2026

We apologize for any inconvenience this may have caused. Please be advised that we have forwarded the two issues you raised to our relevant staff. They have since optimized the product color display on the website and have clearly stated in the title that the base is not included (this was already noted in the product images from the beginning). Our customer service team has provided you with a solution via email. Please check your inbox. We will resolve your issue as soon as possible.

Response from EROMMYJun 3, 2026

We apologize for any inconvenience this may have caused.  Could you please tell us which platform you placed your order on and send us a screenshot of your order? You can send it to our customer service email address: [email protected]. We appreciate your cooperation and patience in this matter.