EROMMYReviews of erommy.com

Response from EROMMYAug 17, 2026

First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand your frustration with the lack of communication. We checked our system, and we did respond to your inquiry promptly upon receiving your email. It’s possible that our emails may have ended up in your spam or junk folder, which is why you may not have seen our replies. Please don’t worry—we are here to assist you, and we are taking all necessary steps to resolve your issue. We will be reaching out to you again shortly through email to ensure we can assist you and provide a resolution. Once again, we apologize for any confusion or inconvenience caused, and we greatly appreciate your patience as we work to resolve this.

Response from EROMMYAug 12, 2026

We apologize for any inconvenience this may have caused. Please be advised that we do sell parts. However, if the product you ordered is currently out of stock or has been updated to a new version, then unfortunately, we are unable to send out new parts. You can send a screenshot of your order and a screenshot of the parts you need to our customer service email at [email protected]. We will check with our team to see if the parts are still in stock.

Response from EROMMYAug 10, 2026

We sincerely apologize for the delay in responding to you. It appears that the two emails you sent us were unfortunately filtered into our spam folder, which is why we did not see or reply to them in time. We are very sorry for any confusion or inconvenience this may have caused you. We have already reviewed and adjusted our email settings, and we have added your address to our whitelist to ensure that we do not miss any future messages from you. Our relevant staff are now actively handling your after‑sales request. Please check your email for their response. We appreciate your patience and understanding.

Response from EROMMYAug 10, 2026

Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.

Response from EROMMYAug 3, 2026

We apologize for any inconvenience this may have caused. Please be aware that you still have a package on the way with tracking number 874818623884 via fedex. Estimated arrival time is Thursday, 8/03/2026 by end of day. We sent you the tracking information for all packages when they were shipped. Please feel free to contact us if you have any questions.

Response from EROMMYJul 16, 2026

We apologize for any inconvenience this may have caused. Since the warehouse does not have the 4 panels you need for replacement, we had to contact our overseas factory. In the meantime, you can use the panels you already received — they only have slight dents and will not affect your ability to use the gazebo during these two months. We have also provided you with a discount compensation. We hope these measures can help ease your concerns.

Response from EROMMYJul 27, 2026

We are sorry that we can only handle the after-sales of orders from Shopify erommy, we are not very familiar with the after‑sales policies of sellers on Amazon. We have already forwarded your feedback to the relevant staff. Thank you for bringing this to our attention — we’re here to help and make things right.

Response from EROMMYJul 6, 2026

We apologize for any inconvenience this may have caused. Please be advised that reaching us is very easy — you can contact us via our customer service email, and we will reply within 24 hours on business days. We have notified the warehouse staff to send you the hardware. This process doesn't auto-update with tracking like new orders do, but if you would like tracking, please follow up with us in a few days to allow for the process to complete and we can provide the tracking number. Thank for your patience in this matter.