EROMMYReviews of erommy.com

On 2.11.25 sent an email to CS requesting a replacement for a damaged pole and roof panel to a gazebo we ordered. They replied asking for photos. We submitted photos same day (2.11.25). On 2.12.25 we received an email telling us that the roof panel was out of stock and the dent would not affect the use of the gazebo and would compensate us $40 and would replace the completely damaged pole. After a follow up question on the 12th we asked for tracking information for the damaged part, they responded “ I have notified the warehouse staff to send you the part A you need. This process doesn't auto-update with tracking like new orders do, but if you would like tracking, please follow up with us in a few days to allow for the process to complete and we can provide the tracking number.” On 2.14.25 I emailed for follow up and tracking, no response. 2.15.25, I emailed for follow up and tracking, no response. 2.16.25 we get t message from the same person “ Thanks for reaching out to us regarding your part. We are working very hard to get it shipped out as soon as humanly possible. Sadly due to an unusually large amount of requests, our warehouse is experiencing a back log. Not to worry though, your part is awaiting generate label and will ship soon, I have also emailed our specialist and requested they prioritize your case and get it sent out even faster.” I send 3 more follow up emails and still nothing 2.18.25. I also called the 24 hr 7 daysa week CS number, went straight to VM, no response. They managed to send the original order within 3 days, but replacement parts not so much! I do not recommend this company and wished I had looked at the reviews before purchasing with this company. I am one of several who have had this issue with replacement parts or product no usable.

I purchased the Outdoor Hardtop Gazebo (14' x 24') with a galvanized steel double roof and aluminum frame in June 2024. The delivery was delayed, and when it finally arrived, several parts were missing, and some were bent. After multiple interactions with customer service, only some replacements were provided, while others were deemed acceptable despite visible damage. We assembled the gazebo over three days at the end of August, but by then, summer was nearly over, limiting our outdoor enjoyment. On February 16, 2025, just six months after assembly, the roof collapsed despite the advertised snow load capacity of 3,300 lbs. I was devastated, having never used the gazebo for a single gathering. As a mechanical professional with years of construction experience, I can confidently say this gazebo is not built for Canadian weather. I had requested engineering drawings before purchase, but they were unavailable, raising concerns about the product's reliability. I cannot recommend this product and advise others to seek brands that provide verifiable engineering documentation and deliver on their advertised promises.

I purchased this a few weeks ago, and this product does not work! After trying to return the sauna via their support email, Elsie one of their agents advised me to SELL THE UNIT instead of accepting the return. "To be honest, return so heavy item will waste your valuable time and money, maybe you can consider to resell it to make it more convenience for you. Would you like to keep it if we give you a $40 discount?" VERBATIM WHAT SHE TOLD ME. I have been emailing her back and forth for almost a month trying to get this thing returned and still I have had no luck. Save yourself the trouble and the 20% restocking fee and do not purchase this product. This is the worst customer service I have ever seen in my entire life. DO NOT PURCHASE FROM THESE PEOPLE THEY ARE SCAMMERS.

I ordered a sauna almost a month ago. Every time I check the tracking information, the package isn’t moving. It’s just stuck at one location. The customer service is mostly nonresponsive and not very helpful.

Got sent the wrong item!! Entirely different sauna than the one I ordered. It is very small and not made well at all. After putting it together , I don’t like it and will be returning. Very disappointed

The Sauna came with wrong tables to hook the controller to power box. It took a lot of emails to convince you to send me the right ones. After arrival, the unit is still not working :( I believe the controller is faulty. Very disappointed with my purchase. I would add that the wood quality is really good tho. But that doesn’t count if I cannot use the sauna.

* update! I was so excited when erommy replied' until 7 days and I still haven't heard from them. So statement stands! They lielielie*I bought a gazebo 15 months ago. The specs had a snowload of 2500 pounds which I thought was great! I live at the beach so what... until it snowed and brought my gazebo down and now won't do anything based on it being caused by a "disaster" So either they are lying about their specs or ignoring a product malfunction that should have never happened based on the specs...either way my gazebo is gone and this company doesn't care to make it right @Erromy I bought the gazebo on wayfair. I got insurance from allstate and the product was 12 Ft. W x 20 Ft. D Steel Patio Gazebo. I went to both insurance and wayfair and got the same response...

was smaller then pictured and was delayed a whopping 3 times with poor response time from customers service team