EROMMYReviews of erommy.com

I purchased a $6500 pergola that at first was a good experience with well structured design. Once installed part of electrical controls failed to function on install day. It was determined that one of two controllers and 3 solar batteries were suspect as non- working by installer. After numerous messages back and forth with Service Dept (in the loop) they old me they dont have replacement parts and maybe I should look elsewhere. Now I have an installed $8000 paperweight. Both their California addresses are bogus.

Ordered 4 patio chairs on April 18th. Said 2-7 business days for delivery. I reached out via email after the 7 days to get tracking info and I got a response that my items just arrived to the warehouse and would be out for delivery on may 1st. I’ve emailed this place 3-4 times inquiring about my chairs that I paid $600 for and I haven’t gotten any more responses. It’s disappointing that there is no phone number for this company. They do all their customer service via email, yet don’t respond to emails..I’m going to contact my bank and tell them I want my money refunded..

I didn't receive my item

Update #3. Its June 9th and still fighting with this company. They sent the wrong parts. I'm totally fed up. All you get is the same automated message when you try to get help from customer service. Update #2. May 23rd. Buyer beware. I bought the directly from Erommy thinking if I had any problems.....they would be solved in a timely manner. BIG MISTAKE. I paid my contractor to assemble this gazebo. Waiting on the missing screws. Now missing brackets. Cannot complete assembly without them. I'm so frustrated at this point. Will be disputing payment as I cant seem to get any customer service. Update: After several attempts finally received a reply. Parts were shipped by them on May 6th and received on Wednesday, May 14th. Again this was a very frustrating process as I order from Erommy directly and not through a third party. As a company, they MUST do better. Not even a mention of a discount for the inconvenience they caused. ******** I ordered the EROMMY 12X14 Florida Sunroom for Backyard Greenhouse with Sliding Door. Hired a contractor to install on Monday April 28th. Upon opening carton 8/9 it was discovered that Parts 1-21 were missing. I have emailed Erommy several times asking if the parts can be Fed Ex to me and get a general response. It's now Friday, May 2nd and still have not received a response. You call their customer service number and cant speak with anyone...best yet cannot leave a message as mailbox is full. I came to them directly instead of going through a third party. Not Happy. At least have the courtesy to respond.

Was very difficult to put together. This product could have been designed alot simpler to put together. Four million nust and bults. Some spots difficult to get your fingers in there to screw nuts in. Especially when you have big hands. This product I would never recommend. Over priced. We also purchased a patio table Have not open that box yet. I 🙏 that is easy to put together. That order was a nightmare in cost. Company indicated table and chairs for 179.99. So we ordered and paid for it. To find out there was two advertisement one for just table and one with table and chairs for 179.99. Obviously I ordered the one with chairs. They informed me it was a mistake was table only. Sorry that ad should have been honored with chairs. They wouldn't so I asked to,send table anyway. We are seniors and thought this would be great for our retirement time with gazebo and table and chairs. We spent close to 1000.00 for these purchases and wish we had looked at other places for our purchases . Sorry had to write this. We just hope other people don't have issues like we did. Have a nice day.

Absolutely the worst experience ever. The carport is described as Heavy Duty yet it collapsed on itself the same day that it was assembled. The company refused to refund, when I sent pictures of the damaged parts they denied that the part was damaged and refused to send replacements.

False advertising on gazebo . It shows anchor plates in brochure but does not come with it now I have exposed bolts which looks unsightly very disappointing

item described in website not what arrived! roof that's not 12' X 14' as they claim its' merely 11' X 13'