EROMMYReviews of erommy.com

Response from EROMMYMay 22, 2026

We apologize for any inconvenience this may have caused. We will further modify our manual based on your feedback to give customers a better experience. Thank you for your patience. Wish you a happy life!

Response from EROMMYJan 20, 2026

Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. Please know that the tracking information for your order is NBYY260009 with an estimated Delivery Date: 2026-01-23 via CEVA. Please feel free to contact us if you have any further questions or concerns.

Response from EROMMYDec 31, 2025

Sorry for the misunderstanding. Please know that the photos on our website show the details of the gazebo and that the roof opening is without mosquito netting. Could you send us a screenshot of the description of the error you see? You can send the pictures to our customer service email;[email protected]. Once again, we apologize for any confusion or inconvenience caused.

Response from EROMMYNov 18, 2025

I apologize for this issue and for any inconvenience this may have caused you. We believe the insurance company may have missed your email. Please don't worry—we've contacted them again, and they've assured us they'll reach out to you promptly to resolve your product issue. Thank you for bringing this to our attention — we’re here to help and make things right.

Response from EROMMYNov 18, 2025

Thanks for reaching out to us regarding your part. We are working very hard to get it shipped out as soon as humanly possible. Sadly due to an unusually large amount of requests, our warehouse is experiencing a back log. Not to worry though, your package is awaiting generate label and will ship soon, I have also emailed our specialist and requested they prioritize your case and get it sent out even faster.

Response from EROMMYNov 18, 2025

We apologize for any inconvenience this may have caused. Please be advised that we have relayed your experience to the relevant staff members, instructing them to revise the manual and explicitly state that gloves must be worn during assembly. Simultaneously, we have reported this issue to the factory, requiring them to ensure that component edges are safe during production. We sincerely hope your hand is not seriously injured. Regarding the missing hardware, you may contact our customer service email at [email protected], and we will gladly arrange for replacement parts to be sent to you.

Response from EROMMYSep 1, 2025

Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.

Response from EROMMYJul 10, 2025

We apologize for any inconvenience this may have caused. Please know that our website states that the base is not included with the umbrella, the base needs to be purchased separately. Please feel free to contact us if you have any questions.