EROMMYReviews of erommy.com

Received damaged/defective parts that don’t fit when putting together. Emailed customer service and they told me to email the shipping insurance company but the issue isn't shipping damage. They sent me pieces that don't fit together.

Shipping box was destroyed . I have not done an inventory on parts yet . It is too early to be reviewing your product . I might not build canopy gazebo for some time. I might not use until labor day timeframe . . I was very disturbed when I saw name of actual company receiving the money on my bill .i thought this was an American made product but it is actually a Chinese company . You did a good job hiding that fact up until paymdmt .

Worst customer service I have ever had. Ordered a 12x20 screened in room for our back deck direct from Erommys website. Boxes arrived in about 6 days via FedEx, which was a quick turnaround, however, I am not joking when I tell you that EVERY single box looked as though they had been thrown off a cliff before being loaded. All boxes were dented, bashed in, torn, and some were opened entirely. Opened them to discover 3 of the screens broken entirely, bent poles, etc. Turns out that was the least of the problems. Only 9 of the 10 boxes have shown up. Contractors were scheduled to build the room, and we paid them to come out and do basically nothing for two days. The missing box contains four of the panels, and you can't build until you have those pieces. We have called Erommy at least 30 times. You can get through to an actual human about one out of ten calls. When you do reach someone, the stock answer is that they will elevate to management, and someone will call us back. After having that promise made at least 4 times, we have still never received a call or a response to an email. To add insult to injury, we paid an additional $400 for "shipping insurance". At this point, I assume that the sham insurance company is just a cover that is owned by Erommy. They have so far sent back two canned responses in answer to over 50 email we have sent them. I have spent two weeks with the boxes sitting in my garage. This was supposed to be a gift for my wifes birthday, but has turned out to be a $5500 scam. We have now contacted our attorney, the Illinois Attorney General, and the BBB. Stay as far away from these people as you possibly can. UPDATE: 7/2/25 The shipping insurance people just sent an email that box #7 is out of stock and must be transferred in from another country. The expected wait time for shipping is at least 2 MONTHS!! So they sold us a product (and shipped 90% of it) that they knowingly didn't even have. I am at a loss as to what to do now. The parts that came are already assembled in my garage. Once again last night I was promised a call back from a manager, which once again has not happened. BUYER BEWARE: When you do reach a person on the phone, all they can do is tell you they will escalate to management and someone will contact you. If you ask to be transferred, the answer is that "our phone system is not set up that way". If you ask for a direct number to management, they "are not permitted" to give it out. And to whomever is responding below from Erommy, my order # is EY636154 and it was ordered directly from your website. Of course, you already have this from the dozens of emails we have already sent you, so I'm not sure why you are asking for it again since you will not respond anyway. ***UPDATE 7/28/25**** Finally got the box of missing parts about two weeks ago. Contractor was not able to come out until today. AND PARTS ARE STILL MISSING! What an absolute joke this company is. DO NOT BUY ANYTHING FROM THESE PEOPLE!!!!

In complete disgust with this company..missing pieces, have been assured for more than 6 weeks they are coming. The product is beautiful, albeit slight dents upon arrival, but USELESS with missing roof panels! We are now midsummer with zero resolution and MANY interactions with still no confirmation of a ship date for parts THEY left out of packaging. Update July 11, 2025 Finally received my replacement panels... all bent mid panel and damaged corners.... won't fit into tracks...spiteful response to my persistence in insisting they expedite my shipment as I've been waiting since mid May. Now no one answers the phones...how convenient.

I received 3 of 4 boxes, and it took another few days to get the 4th box. The boxes were NOT damaged during shipping. I had multiple pieces that were damaged inside the box, and missing curtains and bug screen for the 10x13 gazebo. I tried calling, but it went straight to voicemail. Finally got a person on my 5th try during their supposed open hours. She said she was only the secretary and couldn't help me. After multiple emails, they still have not helped me out to get replacement parts. They said if I kept the damaged parts without sending new ones, they would offer me a discount. One roof panel was badly damaged and hard to install properly, and a main cross beam that holds the legs together was dented. At this point, I will contact my credit card company to submit a claim against Erommy. Stay away from this company. Once they have your money, they refuse to help with any issues.

I’m trying to get in contact for a fire retardant certificate for a 20x30 tent I bought Order number from Amazon 113-6126203-9162617 and your phone doesn’t work I sent two emails this is the worst customer service ever !

This company is horrible! Please be aware. I purchased an outdoor patio table and chairs from Bed, Bath and Beyond in the middle of March. Erommy is the Warranty Company! The Patio set is "supposed to be weather resistance!" Here is the description: Weather Durability & Low Maintenance
Crafted with powder-coated iron frames and rust-proof screw caps, this patio dining set is built to withstand sun, rain, and wind. Its weather-resistant design ensures long-lasting use with minimal upkeep, making it perfect for any outdoor space. This entire thing has been a Nightmare. The table came with 2 big dents. The assembly was so difficult for my husband and a friend. It took them 5 hours to assemble the table and chairs. Bed, Bath and Beyond we're not willing to take the set back and only gave us $50 for the dents. It took me 2 weeks of stress and calling daily to get that. Three weeks ago the patio set started to rust!!! Now there is rust everywhere and a over our patio. I contacted BBB and they told me I have to contact EROMMY because they are the Warranty Co. I have been calling them for 2 weeks! They have and Auto voice saying to call back during business hours and it cuts off. There is NO option to leave a message. 2 days ago I received a call from Anne who said she was only the receptionist taking the information and said we would get an email that day from the person that handles it. Keep in mind that I was never able to leave a message so they obviously got my number from caller ID! Of course no one has contacted us! I keep calling and calling. I am really surprised that Bed, Bath and Beyond would sell this pice of garbage than not make this right. I am going to file complaints with the Attorney General's office in California, with the CEO's of BOTH companies and send the story to the local news station and try to get the word out all over social media. I am NOT going to stop until they do the right thing and take this piece of garbage back! Oh, one or thing, there are a lot is people that are having the same issues so possibly a Class Action lawsuit if my issue is NOT resolved! Don't buy Anything from this company. I feel like the whole thing is a scam! I am done with BBB! The use to be a good company but not anymore! Our order number is #452475904. I will do another review after BBB contacts me! UPDATE June 24 on Erommy. Erommy was very quick to respond to our review on June 20th but have done NOTHING to help. As you see they said this matter was being sent to Bed, Bath and Beyond to escalate this matter. IT IS NOW THE 4TH DAY AND NO ONE HAS CONTACTED US!!! I think Erommy responds quickly to NEGATIVE reviews but does nothing to honor their warranty! The RUST from the piece of junk outdoor table and chairs is ruining our patio!!! We were willing to wait and see what Erommy was going to do to make this right but apparently NOTHING just by lack of response. Today I will begin the process of sending complaints to everyone we mentioned in our original review. DON'T be fooled by their quick response to the negative reviews because nothing is being done to help! We are seniors living on a fixed income so spending $500 on an outdoor patio set was a big deal! They are SCAM Artist!!!! June 25th Here is the update to my complaint. I recieved this email this morning from Customer Service Rep by the name of Mia at Bed, Bath and Beyond: I'm writing today about your Patio Dining Set, Outdoor Dining Table and Chairs Set with textile chairs, Adjustable Umbrella Hole for Garden, Backyard Option: 7 Piece—Blue-Swivel. I understand that no apologies can compensate for the inconvenience of this issue. However, please know that since we already provided you a partial refund and you agreed to have it, we will cancel the replacement order. I'm sorry to inform you that e can no longer have the option to process any request as the item is already outside the return timeframe. This is really unbelievably! They NEVER gave me a partial refund. They gave me $50 because the brand new table had 2 dents in it when it was delivered. They can't be allowed to treat consumers this way! I have begun the Complaint process to the CEO's, Attorney General's office,local media and negative reviews everywhere! No wonder BBB filed bankruptcy! I will still keep posting the the responses I receive. If you have had similar issues please post them. I also plan to contact my attorney about beginning a Class Action Lawsuit! UPDATE ON 6/30 Since my last update on 6/25 I have received 2 more emails from BBB telling me to submit a claim with Erommy! Erommy send me back to BBB. I have discovered so many negative complaints to BBB everywhere on line. The most complaints are on Consumers Affairs website. The are 822 negative reviews about deceptive practices. Very serious abuse! The CEO of BBB is Marcus Lemonis. I am taking my case to the US Attorney.

Please stay away from this company. They never answer calls, it always goes to voicemail and don’t respond to emails. They sent me defective parts and I paid so much for the shades which are of no use now. Very dissapointed