EROMMYReviews of erommy.com

Terrible experiences

Customer service is horrible. Unanswered calls, and disconnects. Finally spoke to a rep and she stated that the team would email me for replacement parts. No mail, no call.

I have a problem with a damaged piece and missing parts. I have emailed I have called numerous times the phone either has a recording that tells you they’re not open or when they aren’t open it disconnects your call within 8 seconds. I am very disappointed with the lack of consideration and support after my purchase.

Not happy missing part Q4 called left phone number text asking for help Im 80 years old not good with texting all I get is text more information I bought this on line paid in full product looks great no body to talk to tried calling 100 times no one answers recording is all you get poor service need to clean up service for helping customer friend help me make part works great just pissed off know ones cares about old people as a customer

Paid $6000 for top of the line large pergola that is supposed to open and close curtains and roof slats electronically. Electronics are a mess, don't work, do different things at different times. Contacted the company multiple times via phone and email and they will not solve the problem. Only after this review did they respond with no help at all. Still doesn’t work.

I want to share my experience with this pergola to help potential buyers make an informed decision. The product was advertised as being able to withstand 60–90 mph winds on Erommy’s website, and the Bed Bath & Beyond listing claimed 80 mph wind resistance. These claims directly influenced my decision to purchase. Upon receiving and inspecting the product, it became clear that it does not meet these advertised standards. The company has refused to provide a return or refund, citing the 30-day return window, despite the fact that the product was misrepresented. Misrepresentation like this is serious—it can pose safety risks and financial burdens for buyers. A few important points for potential buyers: • Do not rely solely on the wind resistance rating listed on the product page. I requested official documentation or engineering reports confirming the wind rating, and none were provided. The Beaufort wind scale is not used to determine structural wind ratings, so claims referencing it are meaningless. • Check BBB ratings, reviews, and complaints before purchasing. My experience shows a pattern of customer frustration when claims are challenged. • Ask for documentation before purchase. Specifically, request the wind resistance report and structural calculations to verify any wind rating claims. Without this, you are relying on marketing claims that may be false. Overall, I am disappointed both with the product and the company’s customer service. Misleading advertising like this can have real consequences, and the company has shown little willingness to address legitimate concerns. I strongly encourage anyone considering this pergola to do thorough due diligence, request engineering verification, and consider alternatives until these claims can be substantiated. Buyer beware. ***EDIT IN LIGHT OF RESPONSE: I have been in contact with customer service through Erommy (prior to this review) and the suggestion I was given was to “give it to someone else in another state so they can use it.” This does not recoup the cost of the expensive pergola I bought and I refuse to be a part of the liability of giving someone else a potentially dangerous product without any legitimate testing and rating.

Ordered gazebo, and it arrived. Hired assemblers to come and build it, they began the process but were stopped prematurely due to storms, they had noticed several parts were missing/damaged and asked us to reach out to Erommy for replacements. Sent Erommy the list of 4 parts, and they took almost 3 weeks to send us only 2 of them. Several times they offered a "credit" when we can't complete the build without the parts. Some of the parts that were missing were required to connect the roof to the frame. We brought back out the assemblers to see if we can salvage the build in some way, they did a full inventory of the parts we had, and found we were missing 281 additional parts from the kit. All small parts, springs, joints, latches fasteners etc. Erommy refuses to send us parts we request a refund, they refuse to give us a refund and claim that the weight of the packages sent out from the factory were correct. And that we're beyond the refund window. This is despite the fact that we've been going through their defective product process this entire time. Never waste your money with this company, 0/10. Disputing purchase with my credit card company. Giant hassle and waste of my time over the past 3 months.

Ive paid for a product and paid for extra protection on 8/25/25 delivery for 2-7 days. presently 9/19/25 over 25 days and no response on tracking. No one answers phone Gave wrong tracking #. As a contractor, this is probably the worst online purchase I’ve ever made. It is caused me considerable damage with my customer who has been waiting close to a month for their pergola. Customer has stated they don’t even want it at this point. So now I’m going to be stuck with a 900 pounds of pergola boxes at customers house. This will definitely be the last time I’ve ever deal with this company poor customer service even when you pay for premium services.