c K.
charged for product and never received…
charged for product and never received any communicaion from company.

The secret to naked, flawless radiant skin. Deeply hydrating and reparative oil, nourishing all seven layers of skin.
Erae Paris (erae-paris.com) has 341 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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c K.
charged for product and never received any communicaion from company.
Susan S.
If the product is as good as their customer service, I can't wait to see the results. There were some problems with the delivery of my order. Not only were they addressed they sent me extra product for my trouble. I have only used it for 1 day, but I can tell you it smells good and feels good.
Response from Erae ParisApr 24, 2026
Thank you so much for taking the time to share your experience! We are thrilled to hear that we were able to make things right after the delivery hiccup. As a small business, we truly value every customer, and we’re so glad the extra bottle helped turn things around for you. We are so excited for you to continue your new ritual - we can't wait to hear what you think of the results as you keep using it! Enjoy that lovely scent and the feel of the oil. Welcome to the Eraé family! 💛
El.
I had a truly delightful experience with Erae Queen Oil’s customer service representative , John Shortly after receiving confirmation that my order had been shipped, I was pleasantly surprised to receive a thoughtful, personalized message checking in and offering assistance from Barbara. The kindness and genuine tone of the message stood out so much that, at 5:30 a.m., I felt compelled to respond right away to express my appreciation and ask a few follow-up questions about usage instructions. To my surprise, I received a prompt and equally warm reply, and John and I ended up exchanging several helpful and genuinely pleasant emails. It’s rare to encounter such attentive and personable customer service. This level of care made a lasting impression on me and truly elevated the entire experience.
Response from Erae ParisApr 24, 2026
Thank you so much for your kind words! We are thrilled to hear that John and Barbara could make your experience so special. As a small team, we truly value these personal connections - even at 5:30 a.m.! We are so glad the usage instructions were helpful, and we hope you are loving your new Queen Oil ritual. 💛
My Possum F.
Erae queen oil is by far the best skin oil for mature women that I've ever tried. I will continue to use it and can't recommend it highly enough.
Response from Erae ParisApr 24, 2026
Thank you so much for such a glowing recommendation! We are thrilled to hear that Queen Oil is the best skin oil you've tried for mature skin - it means the world to our small team to know our ritual is making a real difference for you. 💛
customerNanette
It’s a nice light oil, but it did not improve crepy skin
Response from Erae ParisApr 24, 2026
Thank you for sharing your honest feedback with us. We are glad to hear you enjoyed the light texture of the oil, but we are sorry to hear you haven’t seen the improvement you were hoping for with crepey skin just yet. As a small team, we always want to ensure our customers get the best out of their ritual. Real skin transformation, especially when addressing texture and "crepiness," often takes consistent daily use over 4–6 weeks to align with the skin's natural renewal cycle. We would love to hear a bit more about your routine and how long you have been using the oil so far. Please feel free to reach out to us at [email protected] so we can offer some personalized tips or look into your experience further. We are here to help!
Karen B.
Extremely disappointed with this exceptionally expensive oil I waited a month for after receiving countless emails of how good it was going to be & how fresh the ingredients etc. It's obviously just some cheap Chinese junk because that's where it's shipped from. It doesn't even moisturise my skin. I normally just use cheap sorbolene AUD $5 for 1 lite. This was US$ 60/100ml. Even after skin brushing or exfoliating it just sits on the top of my skin and does nothing. Apart from smelling a nice citrus scent it doesn't do a thing it's supposed to. I hope U like citrus. Won't be buying and trying to get your supposed refund for it not working is impossible - just a junk marketing website for a cheap nasty product from china worth not more than $2 a bottle!!! Stay away
Carolyn D.
Wonderful to find something that does as it says- and is so lovely to use too
Linda H.
My order was filled promptly and I've liked using the ERAE body oil. It's not greasy, pleasant (hardly noticeable) fragrance, and my skin is starting to respond. The wrinkles are decreasing.