Erae ParisThe secret to naked, flawless radiant skin. Deeply hydrating and reparative oil, nourishing all seven layers of skin.
Erae Paris (erae-paris.com) has 341 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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patricia G.
I ordered the Queen body oil January 1, 2026. It was supposed to ship on January 13. There was a promotion buy two get one free. I only received two bottles six weeks later, although they did apologize for the delay since it was pre-order. But when I emailed them telling them I was missing a product they completely ignored me. I sent six emails with no response. This is terrible customer service. My order number was 3959.
PL
Tracking tells me the product (Queen Oil) is coming from China. Oh, great. I've written them to say I will be cancelling the order soon and asking bank for a refund. I ordered Jan. 15. It appears that it is waiting for a pickup by delivery agent at local facility (YVR?) Update to follow.
Di W.
I had the same experiece as a previous reviewer, ordered at the beginning of January with an email confirmation that strangely says under Shipping: Insured Premium Shipping (Shipped on January 13th). Still nothing has arrived and no notification that it has been sent; also, it doesn't say it's been shipped on my account... I have contacted them for further information but suspect it will never turn up...UPDATE, it's been over one month since I placed an order and I finally recieived shipping notification through an unknown Chinese carrier - it turned up 10 days later...will see what it's like I guess. BTW still no other form of commuinication from them and their website is certainly shonky???
Jacqueline
Further update. The product eventually arrived but no free gift as promised. The oil feels nice and smells nice so will see how it goes with regards to value for money. UPDATE: I GOT MY BANK TO CREATE A DISPUTE. ‘THE FOUNDER’ OF THE COMPANY EMAILED ME TO SAY IF I CANCELLED THE DISPUTE SHE WOULD REFUND MY MONEY AND SEND ME MY ORDER F.O.C. ABSOLUTE LIES, NOTHING HAS HAPPENED AND NO RESPONSE FROM THEM. DO NOT BUY FROM THIS COMPANY. I ordered the Queen Oil on the 1st January. My order confirmation said that it would be despatched on the 13th January and payment was taken on the 2nd. It is now the 24th January and I have not received notification that it has been despatched. I have contacted the company to ask for a refund but have had no response. I will be seeking a refund through my bank.
Contact F.
Pretty hard to believe all the claims made by the brand but for now I love the product. I skin drinks it up!
