EquinoxReviews of equinox.com

Training management on 63rd and lex are the worst. Although they have good trainers

Very bad management and fake sales. The sales promised in consulting session to purchase 12 personal training classes and get 2 for free for my first time joining bonus. But then later the said, they cannot respect the deal because it is not written in email. I will like transparent communication, if you cannot grant a deal, we agree up front and the I can decide how many classes I will purchase. Liar company with extremely bad people managingz

Dear manager, I will never return to Equinox (DC West End). I have been a member for 10 years (2016-2024) and over the period I had accumulated at least 11 daily passes (I had never used one). Last year I had to stop my membership temporarily because I was moving abroad for a year. I spoke with the manager at the time (June 2024) and she promise me that during that 1 -year period I would be able to use my 11 passes when I am in DC (which is why I did not give my passes to my best friend who wanted them). I was in DC 10 months later for a conference and went to Equinox expecting I could use my passes. But at that time, equinox rejected me and said that this was out of question. Bottom line, not only I was never able to use the passes for myself, but I could have given them to my friend had I known before hand that I would lose them when I quit. This has not been my only sad experience with equinox DC. The list would be long. I don’t intend to be a member again. There are other nice gyms (maybe smaller) that treat their clientele in a more trustworthy way, and are not as snob as Equinox. The cost is too high for what you get. DEFINITELY NOT WORTH YOUR MONEY Best, Estelle

I think they are a terrible company so far after doing some research.

Classes are amazing! Instructors are wonderful. Amenities are the best around.... but the clubs do really seriously get overcrowded and gawd help you if you have a problem! Management will turn on you in a heartbeat… Threats in the whole 9 yards. I've been a member since 2015, and do really love these clubs… But I've noticed more locations getting rundown, and again… The management!

Having David Gates employed here and the company refusing to act on his message that it's okay to kill someone if you disagree with them by not firing him, they are just as guilty, I hope nothing but bankruptcy for this company.

This company hires and supports sick and evil people like David Gates. Do not support companies like this until they do the right thing and get rid of their unhinged and mentally unwell employees

I emailed concierge and I keep getting automated emails sent back but no one is responding to my emails , I did not receive my order EQXSHOP146136 and it was worth $350, i want to get a replacement of my order that I DID NOT RECEIVE!!