Newman N.
Please Equinox, do better with your new locations
I travel quite frequently for work so have an all-access pass for all US locations, which I'm starting to reconsider. I was recently in Brooklyn and worked out at the new Equinox location in Domino Park. Even though it brand new, it leaves a lot to be desired. Sure the location is nice by the waterfront, but the facility itself is super cramped and the equipment technology frequently malfunctions. I worked out a few times in early March and it still feel a bit like a construction zone. The stairs weren’t finished, the steam room doesn’t work etc. Very disappointing for a brand new gym that opened over 4 months ago! I also went to the new Pacific Palisades location earlier in the year and that was similarly a poor experience for a new gym. Its a beautiful spot, but parking is a disaster and the locker rooms are cramped and awkward. Moreover, the space itself is poorly thought out and you have to go up and down stairs and through a rabbit warren to find the different workout areas. Not great for a brand new Equinox location. I've been a loyal customer for over a decade, but am thinking of downgrading my pass and finding local gyms when I travel because of the issues I keep experiencing, not just with the newer locations but across the board. And that's not even to mention the overcrowding at some of the most popular locations. Please Equinox, do better, and get back to what you did/do well. You're supposed to be a luxury, premium gym but the newer experiences I've had are anything but.