S. V.
Unfortunate Experience with Customer Service
I contacted this company last year for data recovery services. They were unsuccessful, which I do not hold against them and I'm sure they do very good work in general. However, before sending in my device that needed recover, I had made attempts to discuss the particular problem I had with my device, both over email and phone, and no one was able to tell me whether previous data recovery attempts for someone with my same circumstances had been successful. I ended up paying a lot of money for their unsuccessful attempt. When I left a negative review, they called me, told me I was wrong to post a negative review, and said they would only return my device after I had taken down my review. It was not very professional, nor was it a pleasant conversation, but I complied. I later called a different service, and the representative was willing to discuss the problem with my device over the phone, as well as inform me that the data was permanently lost, saving me the trouble and cost of sending it in to be evaluated - which eProvided had not done, claiming there was 'no way to tell whether my data could be recovered without looking at the device first'. In short, if you are unsure whether your data is recoverable, I would suggest calling different services until someone can give you an affirmative answer, so you don't lose $150 on an unsuccessful attempt.